Rafal Kalek

▪ Deliver significant effort in overseeing booking and managing all aspects of operations.
▪ Coordinate with key clients to manage customers’ accounts, bookings, and operations.
▪ Administer overall shipping related documents as well as organised and updated documents in an effective manner.
▪ Gather all necessary information and communicate internally and externally to meet correct customs procedures and other relevant measures (pricing/quotation).

▪ Led and oversaw staff during weekends while dealing with large volume and number of shipments.
▪ Implemented best practices to ensure trade accumulated in line with customs quotas, tariffs, trade agreements, and regulations.
▪ Liaised with DEFRA, customs officials, Port Health overseas offices, agents, and clients to optimise business operations. ▪ Provided quotation to local/overseas clients; negotiated rates with clients.
▪ Communicated with warehouse and transport in case of any issues or discrepancies.

▪ Managed inbound and outbound (Air, sea, and road freight) logistics team for seamless business operations.
▪ Designed and executed weekly fulfilment schedules with commercial staff for timely delivery of products.
▪ Ensured smooth running of logistics process (planning, schedule management, import procedures, and invoicing) while directing team members.
▪ Reported and coordinated with commercial colleagues to notify remuneration issues.
▪ Communicated and coordinated between different departments within branch to prioritize orders to ship in relation to customer/sales team requirements.