пропозиції роботи
Radosław Kruszewski
ITSM and BMC Remedy Consultant
Gdynia,
pomorskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
CCNA
CMDB
CMMI
COBIT
Consulting
ITIL
Lean Management
Major Incident Management
Project Management
Requirements Gathering
SQL
Train the Trainer
rekrutacja
ITIL Expert
Zarządzanie
ITSM
SOAP Web Services
BMC Remedy ARS
Service Now
Trainings
Change Menagement - Zarządzanie zmianą
BMC Remedy Tool,
BMC Remedy Service Desk
Incident Managment
BMC Remedy ITSM
Języki
polski
ojczysty
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Associate Manager
Managing delivery pipeline in DevOps model + Configuration Manager for one of the biggest Scandinavian Banks
ITSM Consultant
Acting as advisor in area of ITSM and supporting technogies.
Prerforming tool customization to imposed requirements.
Prerforming tool customization to imposed requirements.
Owner
ITSM Evolution
ITSM Evolution offers services which help organizations to manage their IT services by applying international standards, innovative knowledge and our best practices we enable grow of your business. Optimization of internal processes and tools supporting them will have very positive impact on organization's budget and it's stability.
Our consultants deliver smooth IT process improvements which will help your IT department gain higher maturity levels. We know that time is money so we promote the change of old fashion way of managing IT process to the more agile attempt in controlled way. Improvements can be delivered on both: process documentation and ITSM platform levels.
Main technologies recommended by ITSM Evolution are BMC Remedy and ServiceNow. Both companies are world leaders according to Gartner’s Magic Quadrant for IT Service Support Management Tools.
Keywords: ITIL, COBIT, TOGAF, Maturity, Governance, BMC Remedy, ServiceNow, Cherwell, Incident, Problem, Change, Asset, Configuration Management, CMDB, Lean IT, Service Management, Poland, Trojmiasto Gdańsk
Our consultants deliver smooth IT process improvements which will help your IT department gain higher maturity levels. We know that time is money so we promote the change of old fashion way of managing IT process to the more agile attempt in controlled way. Improvements can be delivered on both: process documentation and ITSM platform levels.
Main technologies recommended by ITSM Evolution are BMC Remedy and ServiceNow. Both companies are world leaders according to Gartner’s Magic Quadrant for IT Service Support Management Tools.
Keywords: ITIL, COBIT, TOGAF, Maturity, Governance, BMC Remedy, ServiceNow, Cherwell, Incident, Problem, Change, Asset, Configuration Management, CMDB, Lean IT, Service Management, Poland, Trojmiasto Gdańsk
Senior ITSM Consultant
ITSM Evolution
http://www.itsmevolution.com
Senior IT Process Specialist
- Delivering end-to-end the Remedy ITSM as a service
- Managing and modelling of IT processes
- Measuring maturity of IT processes
- Designing and setting up CMDB for Nordea Poland & Baltic Countries
- Responsible for BMC Remedy ITSM environment for Nordea Poland & Baltic Countries
- Member of core team responsible for design and setting up one common Change Management process for all Nordea countries
- ITSM process trainer
- BMC Remedy Subject Matter Expert
- BMC Remedy Developer
- Managing and modelling of IT processes
- Measuring maturity of IT processes
- Designing and setting up CMDB for Nordea Poland & Baltic Countries
- Responsible for BMC Remedy ITSM environment for Nordea Poland & Baltic Countries
- Member of core team responsible for design and setting up one common Change Management process for all Nordea countries
- ITSM process trainer
- BMC Remedy Subject Matter Expert
- BMC Remedy Developer
BMC ITSM Remedy Administrator and Developer
IT Specialist - BMC Remedy ITSM Administrator& Developer
- Implementation of complex workflows for business use according to ITIL best practises
- Developing consoles and diverse solutions
- Bugfixing
- BMC Remedy ITSM applications implementation and administration:
(Service Request Management with the configuration catalogue
Incident Management - ca. 3000 supporters on 6 continents in 20 countries
Change Management, Problem Management, Asset Management)
- Advanced BMC Remedy ARS administration.
- Integrating ITSM with other systems via WebServices and API (IBM Identity Manager and others)
- Atrium CMDB 7.5 responsible
(more details for further request)
- Implementation of complex workflows for business use according to ITIL best practises
- Developing consoles and diverse solutions
- Bugfixing
- BMC Remedy ITSM applications implementation and administration:
(Service Request Management with the configuration catalogue
Incident Management - ca. 3000 supporters on 6 continents in 20 countries
Change Management, Problem Management, Asset Management)
- Advanced BMC Remedy ARS administration.
- Integrating ITSM with other systems via WebServices and API (IBM Identity Manager and others)
- Atrium CMDB 7.5 responsible
(more details for further request)
IT Specialist - intern
CAS Software AG
Student exchange - INTERNSHIP
· Software Testing - work in an international team (performing tests, reporting bugs)
· Building applications in Adobe FLEX 2 - working another international team of programmers
· Create websites
· Create advertising presentation
· Software Testing - work in an international team (performing tests, reporting bugs)
· Building applications in Adobe FLEX 2 - working another international team of programmers
· Create websites
· Create advertising presentation
Edukacja
Informatyka, magisterskie
Politechnika Gdańska
Administracja Sieci i Systemów Komputerowych, inżynierskie
Państwowa Wyższa Szkoła Zawodowa w Elblągu
Specjalizacje
IT - Administracja
Zarządzanie usługami
IT - Rozwój oprogramowania
Analiza biznesowa
IT - Rozwój oprogramowania
Architektura
IT - Rozwój oprogramowania
Zarządzanie IT
Zarządzanie jakością
Zapewnienie jakości
Grupy
IT Service Management .. ITSM
ITSM - IT Service Management - Zarządzanie Usługami IT - is a discipline for managing information technology (IT) systems. ITIL, COBIT, MOF
