Piotr Ochterski

- leading the creation of organizational structure of ESSC
- development of recruitment strategy, manage all staffing
- project management of multinational IT team
- supervision of migration planning and execution
- change management
- development and implementation strategies of division standards across countries
- division continuous process improvement for SSC end to end processes
- SLA creation, negotiation and maintenance
- KPI reporting set up and continuous improvement
- building, maintaining and leveraging relationships with customers, resulting in process improvements and provision of optimal value
- daily performance monitoring and initiation of repair actions to maximize customer satisfaction
- responsibility for the budgeting process in ESSC
- cost monitoring
- managing the access of all ESSC and local users to ERP system
- compliance with GIA requirements
- compliance with the Segregation of Duties principles

• responsible for detailed planning of international transition projects
• coordination of migration and SAP implementation activities around Europe
• leading multinational project team;

• responsible for the successful delivery of complex, multinational, multi-processes, large outsourcing projects / programs for internal customers
• monitoring and establishing appropriate transition control process
• leading program team

• lead the team of 33 people dealing with a particular business area, country/region ensuring that the service level meets the requirements of the Service Level Agreement
• being the KEY influencer in the relationship with the customer in that business area, country/region
• setting, managing and achieving realistic targets and goals including those relating to finance (budget management and execution), performance (Key Performance Indicators) and quality (quality measures);

• ensure comprehensive knowledge transfer to ESC shadow-workers
• support Project Manager in documentation, and in general
• communication to ESC management e.g. participating in weekly progress meeting