Paweł Michał Otłowski

Highly accomplished, challenge motivated and results-driven executive with more than 25 years of progressive experience in operations management. A Regional Director with demonstrated ability to streamline business operations that drive growth and increase efficiency and bottom-line profit.
Possesses solid leadership, communication and interpersonal skills to establish rapport with all staff and management.

Main tasks:
 Sales and financial goals planning in the Region;
 Accountability for sales targets and financial results in Region;
 Sales activities organization and management in branches, in cooperation with other Bank’s units;
 Ensuring high quality of banking product sales In accordance with standards (implementation, monitoring, trainings on the job trainings) – Region’s results > 85%;
 Preparation of local sales strategies for Retail and Business customers;
 Develompent of digitalization – above average results;
 Accountability for the quality of sales of banking products and services;
 Customer service standards implementation and supervising;
 Organization of local campaigns;
 Employee motivation; incl. non – financial tools – individual distinction;
 Responsibility for the development of the branch network and achieving profitability in new units;
 Representing the Bank in local communities to strengthen the Bank’s position on local markets;
 Initiating and organizing trainings ensuring the implementation of the Bank's strategy;

Main tasks:
 Sales strategy of Retail Bankin products;
 Sales network management (over 400 branches);
 Coordination of tasks and responsibilities for Regional Retail Director and Regional Retail Managers;
 Supporting branch network for achiewing current sales goals;
 Preparing sales campaigns;
 Monitoring and ongoing analysis of sales results;
 Planning long- and short-term sales goals;
 Internet banking development;
 Coopertion with Communication and Marketing Department;
 Supervising the sales trategy implementation in alternative channels;
 Coopertion with Product Department and Brokerage House in terms of implementation and modification product offer;
 Coopertion with Risk Division concerning sales policy of credit products for retail customers;
 Management of customer service quality;
 Monitoring of competition;
 Developing and implementing sales support tools (sales contests, reports, etc.);
 Participation in projects.

Main tasks:
 Accountability for sales targets and financial results in Private Banking Segment;
 Accountability for customer acquisition process : upstreaming from retail network and Corpo and SME segment;
 Sales activites organisation and management in PB business line, in cooperation with PB branches, retail branches network and other Bank’s units;
 Current sales management : PB Centres and RM’s tasks planning and coordination (16 employees including 6 Directors)
 Participation in Projects supporting Business development and strategy for Private Banking Customers;
 Monitoring of sales performance and current support;
 Offer change initiatives and organisation, close cooperation with Brokerage House and other Departaments