Paula Winnik

Providing support for Austria and Switzerland, Shell Project
Rewards:
Discretionary bonus (awarded in April 2017)

Being the first point of contact to German, Austrian and UK Retail sites (gas station owners and employees, BP teams (in Cologne) and technicians in the field-Wincor Nixdorf (GER), Bica (AUT)
Supporting BP German, Austrian and UK businesses in their retail operations by resolving incidents regarding BOS and POS peripherals and providing troubleshouting related to the internet connection, POS and BOS printers, scanners, touch monitors, cash drawers , barcode readers, installation of card terminals (on tills), resolving errors ocurred during transaction processing, etc.

Place of work- Cracow

Tankstellen-Support GmbH(TSG)- a company of Wincor Nixdorf (Diebold Nixdorf) from the 1st of April 2016)

Key accountabilities:

Acting as 1st line Service Desk support to German, Austrian and UK Retail sites with the objective to resolve incidents related to specific BP service processes, hardware and software (in German, English)
Management of incidents / customer care directly via phone with gas station owners, BP teams, technicians in the field (Wincor Nixdorf, Bica)
Work with an internal request tracking tool
Escalation of software, hardware incidents and trouble inquiries to 3rd parties or other BP teams for further investigation
Maintenance and development of BP crucial IT know-how
Support of project delivery run by the IT Department
Acting as the 2nd line of support for UK clients regarding variances (transaction verification), Settlement Queries, EOD Report/EFT Variance

Place of work- Cracow

PREVIOUS COMPANIES:

Stream Global Services and Serco Global Services