Olga Jarocka

Continuous-Improvement-Management

*precise and reliabe verification of data of new 'pro-active' and 'when-problem' CIM cases for calculating contractual availability, warranty, type of turbine, affected parts
*creating orders in SAP system for 'pro-active' and 'when-problem' CIM cases for service&construction departments
*reliable verification of turbine data affected by new CIM cases according to information from global CIM department in the system
*active involvement in the development of monthly reports for all Vestas units with status of implemented CIM cases
*developing and improving tools supportin reports creation
*monitoring and controlling status of created CIM orders, monitoring execution of existing CIM orders with local business units
*solving problems with creating CIM orders and with existing CIM orders
*handling questions and requests in the customer interaction system (SAP C4C)
*active cooperation with all business units with an aim of highest customer satisfaction

*registering and handling customer inquiries, order processing and invoicing (sales quotations, sales orders, pro-forma invoices, rma documents - order to cash: order management process)
*registering projects, work orders and service appointments for spares replacement and services, coordination of service orders
*responsibility for the economical result in aftermarket projects and sales orders
*cooperation with global customer support teams and departments worldwide (sister companies and hq - planning/forwarding/warehouse)
*contribute to internal improvements and taking responsibility for implementing changes
*coordinating logistical cooperation between global offices

*conscientious, careful and timely execution of office work related to the activities of project department composed of co-workers from offices around the world
*help of project managers and project engineers with operating systems like: microsoft dynamics - crm, axapta and dms (before commissioning and after sea-trials)
*taking care of the availability of and regular updating of all the required data and the necessary documentation (warranty cards for installed equipment, contracts between Kongsberg Maritime AS and customers, “as-built” documentation, configuration files, etc.)
*preparation of documentation and operational procedures and ensuring the flow of necessary information
*initiating and controling “kick-over” process (from project department to customer support department - warranty)
*monitoring returned and unused spare parts after commissioning to central warehouse
*handling requests, messages and orders indicated by hq
*coordinating projects and project engineers’ workload in project department

responsibilities of the sales area:
*maintaining contact with the assigned group of the telephone customers, regular contact with a group of active clients, collecting orders of goods, acquiring new customers, optimizing customer service, attention to the existing customer base in the region
*implementation of established sales plans
*passing superior market information, in particular on customer feedback and market behavior of competitors in relation to Zeelandia’s
responsibilities of the operating area:
*regional warehouse management (care of appropriately rapid rotation of inventory, maintaining sufficient inventory in relation to sales forecasts and delivery schedule of the head office and regional clients) according to the current policy of the company and regional supply management
*sales forecast (cooperation in developing sales forecasts)
*drawing up contracts for regional magazine
*supplying clients served regionally in the quality of the supplied documents range (quality certificates, product specifications)
*applying the principles of stock turnover (FEFO)
*assurance and control appropriate storage conditions and order in stock - introduction and monitoring procedures to adapt to the requirements of GMP and GHP, cooperation with local SANEPID with the controls and the implementation of the provisions of the follow-up of stock
*making periodic inventory control inventory in nature – Inventory
*cost control and optimization correction, cooperation with regional carriers (used to optimize fleet capacity, quality and adjust the cars, the quality and range of services to the carrier, control and settlement of invoices for transport)
responsibilities of financial accouting area:
*proper documentation of business events: the issue of sales documents at the time of removal from storage
*issuing receipts KP and KW (confirming acceptance / withdraw cash from customers and drivers)
*conducting a rational purchasing policy at the office.