Natalia Bukowska

• Providing daily, weekly, monthly, quarterly and Ad-Hoc reports by using Relational Database Management Systems like Microsoft SQL Server and Microsoft Access, Teradata Data Warehouse System as well as using various tools like SQL Server Integration Services and BusinessObjects
• Modifying codes in VBA to keep reports up to date
• Arranging monthly meetings of Panel to discuss topics regarding data quality and risk data management to meet Management Board expectations
• Preparing the actual information of various portfolios necessaries by company for further analysis and consolidation
• Gathering and reviewing data from various segments to present the RAG status ratings
• Writing process documentation and report instructions

• Generate reports in Toad based on data from Oracle 9i and 11g database
• Providing day to day monitoring, management of the service, performing trouble-shooting in Remedy tool to resolve requests and incidents, which concern delivery of reports, data loading, user access etc. according to agreed SLA
• Supporting and maintaining a high quality service
• Preparing and presenting team metrics (monthly and weekly)
• Writing and maintaining documentation for procedures carried out by the team
• Working on projects: support in migrations of Virtual Machine and Oracle database to newer version

• Providing the delivery of access provisioning or privileged access services globally according to agreed SLA
• Providing 3rd level support for client-generated Help Desk issues
• Responsible for dealing with the response and resolution of remedy calls (incidents, requests) assigned to the associated resolving agency within assigned timescales
• Performing service trouble-shooting and problem resolution
• Being involved in projects (i.e. creation of new process for employees who change their location/job title)
• Using ITIL methodology at work
• Creating documentation for access provisioning processes

• Learning about the company's structure
• Providing the delivery of access provisioning or privileged access services globally according to agreed SLA
• Performing service trouble-shooting and problem resolution
• Development of self and other team members (especially the new joiners) to provide required standards