Michal Ogorek

Managing multimillion dollar operations in Financial Services and Insurance line of business.

In performing a challenging and diverse role of Transformation and Change Manager I am responsible for identifying and implementing necessary changes in projects that I work for, in order to enable business to perform to its optimum ability. Starting from reviewing existing processes, resources and systems I am responsible for designing and implementing operational changes and delivering measurable improvements. In all plans along with challenging but achievable business targets I am also focused on minimizing employee resistance and maximize employee engagement.

More detailed overview of my current roles and responsibilities:

•Taking overall responsibility for analysing current-state, developing alternative future state approaches, and facilitating implementation .
•Identifying any risks regarding changes and developing a strategy to overcome or address these.
•Leading interactions related to transformation initiatives, continuous improvement, change management and best practice sharing.
•Building an effective working relationships between teams involved in service delivery.
•Developing process based/focused organization. Building awareness and competencies by coaching key change process stakeholders in Continental Europe service delivery team.
•Developing systems and structures that monitor and evaluate the success of process harmonization and change management.
•Taking appropriate action where process or project performance deviates from agreed tolerances and recommend solutions to rectify situations.
•Building and maintaining relationships with key client stakeholders and keeping them informed about progress and possible challenges.
•Coordinating various projects in order to maximize efficiency and speed of execution (alignment of all initiatives). Working as a single point of contact for all improvement projects.

This role I play on need basis:
• Designing solutions for existing and potential clients in Business Process Outsourcing/Offshoring and Nearshoring.
• Creating transition plans, pricing inputs, governance models, risk mitigation plans.
• Organizing client visits.

Overall quality and risk management in the Delivery Center of 350+ FTEs working across various domains (like Finance & Accounting, Insurance or Sales & Fulfillment) as well as industries (manufacturing, healthcare).

Overall transition planning and execution for EMEA clients.

Managing of full "Quality framework" implementation and execution in 100+ engagement.
• Implementing Self Assessment (internal check list built based on ISO 9001, 2700, eSCM), Transaction Monitoring, Visual Management (including internal web site), Customer Complaint Handling process, risk management, process capability measurements etc.
• Designing and implementing improvement project recognition process. Being responsible for quality popularization, awarded and recognized for the same at global level by the highest management of Infosys BPO.
• Closing several improvement projects (Kaizen, Lean, Poka Yoke) and few Six Sigma projects with total savings of 200 000+ USD.

Being responsible for:
• Supplier, employees database maintenance process transition and execution in SSC.
• Account Payable reporting design and implementation.
• Initial quality framework implementation.

Role:
• Strategic management of organization of over 50 students.
• Setting, managing and achieving ambitious goals including those related to HR, finance, partner management, IT performance and quality.
• Development of an effective and constructive working relationship within a core team of 8 individuals.
• Representative within external environment (national & international level), international cooperation between local committees (850+ over the world).
Achievements:
• Achieved growth of the local organization in all 5 main subsystems: structure, finance, people, international exchange program management, information systems.