пропозиції роботи
Michael Leather
Investor Services Specialist at Brown Brothers Harriman
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Consulting
Dreamweaver
Dynamika
Ekonometria
Ekonomika
Enjoy Challenges
Eviews
Hardwork
Rozwiązania IT
Lotus Notes
Makroekonomia
Mikroekonomia
Microsoft Excel
Microsoft Word
Motywacja
Operational Process Analysis
PRINCE2
usprawnianie procesów
Project Management
Audyty jakości
Zarządzanie jakością
Statystyka
Microsoft Access
Adobe Photoshop
Języki
angielski
biegły
francuski
podstawowy
Doświadczenie zawodowe
Investor Services Specialist
Brown Brothers Harriman
• Trade management team, middle office operations, analysis and report, setting up day to day priorities according to volumes, market requirements and clients needs
• Acting on behalf of the client to support stakeholders management
• Client and investors referral
• Cooperating with several teams internally, interacting with global teams providing solutions for clients/third parties.
• Verifying and processing financial information
• Customer service activities, handling request within agreed SLAs and KPIs
• Resolving complex issues raised by customers
• Identifying issues and space for improvements
• Producing and validating client´s reports and statements
• Acting on behalf of the client to support stakeholders management
• Client and investors referral
• Cooperating with several teams internally, interacting with global teams providing solutions for clients/third parties.
• Verifying and processing financial information
• Customer service activities, handling request within agreed SLAs and KPIs
• Resolving complex issues raised by customers
• Identifying issues and space for improvements
• Producing and validating client´s reports and statements
Auxiliary Manager
Pancho Tours S.L. (Tourism)
• Staff supervisor, establishing schedules and coordinating duties (marketing, sales and service) for staff for up to 20 employees
• Food and beverage responsible (accounts payable, treasury and general accounting)
• Site supervisor, responsible for guests and artists for shows and events.
• Suppliers and contributors first contact, In site main troubleshooter
• Food and beverage responsible (accounts payable, treasury and general accounting)
• Site supervisor, responsible for guests and artists for shows and events.
• Suppliers and contributors first contact, In site main troubleshooter
Quality Systems ISO 9001 and IT, Projects
Hostalia Consultores S.L. (Consulting/Projects)
As a part of the projects team:
• Implementation and control of quality management systems ISO 9001 (analyzing the whole service process, producing all quality documents and processes to reach certification requirements)
• Monthly audits on site, external observer in 12 Audits Certifications (AENOR)
• Data collection, analysis and reporting. Producing reports for quality, improvements and production meetings.
• Check and verify indicators and benchmarks
• Cost control functions (accounting and products data base updates, treasury accountant)
As an IT Project Manager:
• Development of an easy to use HTML management quality system for third parties
• Research for IT solutions which could be implemented to reduce time, cost and improve efficiency (upon request or self initiative).
• Communication within business units, daily reports automatization to central units, implementing tools for easy to use systems (Networks, Security, Marketing)
• Corporate web site development and maintenance.
• Responsible for IT department
• Implementation and control of quality management systems ISO 9001 (analyzing the whole service process, producing all quality documents and processes to reach certification requirements)
• Monthly audits on site, external observer in 12 Audits Certifications (AENOR)
• Data collection, analysis and reporting. Producing reports for quality, improvements and production meetings.
• Check and verify indicators and benchmarks
• Cost control functions (accounting and products data base updates, treasury accountant)
As an IT Project Manager:
• Development of an easy to use HTML management quality system for third parties
• Research for IT solutions which could be implemented to reduce time, cost and improve efficiency (upon request or self initiative).
• Communication within business units, daily reports automatization to central units, implementing tools for easy to use systems (Networks, Security, Marketing)
• Corporate web site development and maintenance.
• Responsible for IT department
Technical Support Service
• Customer service
• Printing error identification and on call troubleshooting
• Printing error identification and on call troubleshooting
IT Specialist
Da Bruno Restaurantes
• Data base maintenance at corporate level.
• Food and beverage control software setup and maintenance.
• IT general maintenance
• Food and beverage control software setup and maintenance.
• IT general maintenance
Szkolenia i kursy
Kursy:
- Hospitality Business Management (Cost Control, Marketing, HHRR, Quality, Compliance and Suggestions)
- Prince2 (Project Management)
- Microsoft Access
- Hospitality Business Management (Cost Control, Marketing, HHRR, Quality, Compliance and Suggestions)
- Prince2 (Project Management)
- Microsoft Access
Edukacja
, magisterskie
Jagiellonian University
Economics, magisterskie
Universidad de Sevilla
Specjalizacje
Bankowość
Bankowość inwestycyjna
Zainteresowania
Computers, technology, cooking, travelling, cultures, running, snowboarding, kite surfing, animals
