Michael Cibis

get things done, make things happen
Łańcut, podkarpackie

Umiejętności

Zarządzanie klientami ACT! Board Relations Rozwój Call Center Center of Excellence Partner sprzedaży pośredniej Zarządzanie kompetencjami Wywiad konkurencji Contact Center Management Centra kontaktowe Doświadczenia klienta Rekrutacje wysokiego szczebla Języki obce Zatrudnianie pracowników Inbound Marketing biznes międzynarodowy Sprzedaż międzynarodowa Zarządzanie kluczowymi klientami Lead Generation Management Consulting Strategia marketingowa Negocjacje Networking New Business Development Operational Excellence Operational Execution Rozwój organizacyjny Outbound Marketing Outsourcing Zarządzanie P&L marketing produktu Usługi profesjonalne Zarządzanie Sprzedażą dostarczanie usług Start-upy Startup Development Strategia SugarCRM zarządzanie talentami Budowanie zepołu praca tymczasowa Windows 7 Inside Sales Business Development Team Leader SalesLogix Chauffeur PA

Języki

niemiecki
ojczysty
angielski
biegły
polski
podstawowy

Doświadczenie zawodowe

UTC CCS Manufacturing Polska Sp. z o.o
Account Manager
+Developing business plans and strategies for each market,
+Acquiring new customers and maintaining relationships with current ones,
+Negotiating terms of sales contracts, pricing, shipping schedules, product specifications etc.
+Working with customers to identify improvements and maintain a high level of customer satisfaction,
+Working with personnel from internal departments: production quality control, marketing, R&D, product
Managers etc.
+Visiting customers worldwide to representing the company our values and maintaining relationships
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Assistant to Board / Service Delivery Manager EMEA
Shark Executive Search
*Assist the Management Board with all administrative, organizational and operational matters
*Communication around issues and opportunities – get things done, make things happen
*Ensuring operations teams are aware of changes and are prepared
*Building a personal relationship with key client staff
*Monitoring overall performance of services
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Assistant to Board / Service Delivery Manager EMEA
Shark Human Capital Placement
*Assist the Management Board with all administrative, organizational and operational matters
*Communication around issues and opportunities – get things done, make things happen
*Ensuring operations teams are aware of changes and are prepared
*Building a personal relationship with key client staff
*Monitoring overall performance of services
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Sales Advisor
Swiftpage
* Managing a dedicated client base
* Building solid working relationships with clients
* Building on existing client base via networking
* Advising clients to maximise on any potential opportunities
* Upselling of new products
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Business Development Team Leader
Premier Farnell
* Motivating and coaching internal sales people on how to achieve business sales targets
* Managing team members KPI's
* Supporting team managers to increase sales through training on sales techniques
* Develop and coach effective questioning skills to understand a prospects need
* Giving feedback on call structure and closing skills through remote listening and side by side coaching
* Develop action plans to increase performance and productivity of under-performing individuals
* Support incentives to improve sales and cross sell opportunities
* Critiquing appointments to ensure quality is maintained
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Managing Director
PQM GmbH
* Setting the culture of the company
* Developing strategy and direction for the company
* Leading the executive/senior management of the company (including firing and hiring)
* Managing Financial and Physical resources

It is worthy to note that the "Managing Director is paid to create the future not manage the present".

Weyinmi Edodo
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Assisstant General Manager
Lobscheid Ltd Cologne
Managing and overseeing FOH team, working closely with the Hotel General Manager
* Carrying out Duty Management shifts
* Providing an exceptional level of customer service at all times
* Ensuring all staff are working to a 5* standard
* Identifying & carrying out training and coaching with staff members
* Carrying out staff appraisals
* Recruitment, interviewing and developing staff
* Be in control of all reservations, group bookings and enquiries and ensure all are responded to in the relevant timescales
* Ensure that guests are fully aware of the Hotel’s policies & procedures.
* Have a thorough knowledge of all the Hotel’s computer systems and reservations systems
* To be fully aware of performance expectations with regards to Mystery Guests
* Maximise room revenue and up-selling at all times
* Assist with the allocation of rooms and final checking of guest correspondence
* Offer knowledge of all special offers and promotions
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Supervisor
LSG Sky Chefs
To deliver high quality food & beverages to customers, assisting to ensure that the overall business achieves its ultimate potential in that of sales and profitability through creating an environment for customers which is stylish, contemporary, offering high quality “modern” food & beverages with style

Szkolenia i kursy

Certyfikaty:
- BA Business Administration

Edukacja

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, magisterskie
Polytechnische Oberschule Leipzig
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BWL, magisterskie
Kaufmannsschule Hagen

Inne

German-native
English- fluent
polish-intermediate