Mark Timmermans

Vendor query resolution and finance account maintenance.
Creation and review for accuracy of SOPs.
Invoice processing and query resolution.
Compliance and accuracy checks on supplier invoices.
Processing Travel & Expense claims.

Recruiting, training and managing staff members.
Organizing ways of working and customer standards for staff members.
Preparing forecasts and business analysis.
Building loyal clientele trough sociable interactions and consistent appreciation (incentives).
Training and coordinating scheduling with staff members to ensure seamless service.
Administrative tasks management (reporting and data updating)
Negotiating prices and condition’s for required materials/food.
Managing marketing and promotions through various channels.

Working closely with Support/Design team regarding issues/improvements/changes in the
SAP & CRM system.
Attending daily/weekly catch-up calls/meetings with Global Back Office.
Review and creation of SOPs.
Invoice processing.
Performing compliance checks on supplier invoices and returning them to vendors in case of missing/faulty information.
Query resolution.
Vendor accounts maintenance.
Transferring knowledge to new joiners.

Making proactive calls to customer to assist in resolving issues
Manage customer inquiries for Shell Fuel Save Partners and ensure timely resolution for same.
Monitor customer care goals trough reporting and develop improvements in customer care area.
Coordinate with various departments and customers to resolve all technical and operation issues.
Analyze customer feedback and recommend improvements in customer care services.
Administer all operations for relaying messages and problem resolution.

Making proactive calls to customer and arranging collection of payment from customers,
Reconcile customer accounts to identify unresolved/unpaid open items, follow up of delinquent debt,
Negotiate settlements where resolution of open items cannot be agreed.
Coordinate the resolution of complex disputes. prepare status reporting.
Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority.
Collecting data on customer's exposure/ payment performance that caused blocking or approaching credit limit.
Communicate with internal and external customer in an professional, effective and efficient manner.

Making proactive calls to customer and arranging collection of payment from customer,
follow up of delinquent debt.
Reconcile customer accounts to identify unresolved/unpaid open items.
Negotiate settlements where resolution of open items cannot be agreed.
Coordinate the resolution of complex disputes.
Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority.
Collecting info on customer's exposure/ payment performance that caused blocking or approaching credit limit.
Communicate with internal and external customer in an professional, effective and efficient manner.

Setting up and managing a branch office in Krakow.
Operational full-service car leasing and fleet management.
Create new relationships with business clients.
Increase volume of lease cars / fleet management.
Negotiate contract conditions, customer data set up.
Advise on creation of car fleet policy for key customers.

Reconcile customer accounts to identify unresolved/unpaid open items.
Proactive calls to customer to arrange collection of payments, follow up of delinquent debt.
Negotiate settlements where resolution of open items cannot be agreed.
Coordinate the resolution of complex disputes.
Submitting blocked orders/ customer approaching credit limit and supporting information to the identified authority.
Collecting info on customer's exposure/ payment performance that caused blocking or approaching credit limit.
Customer data creation and analysis

Sales activities to both private and business customers.
Responsible for selling both new and used cars.
Advising customers about Fiat lease products.
All administrative activities from sales department.

Production /sales company in catering industry sector
Ordering materials and products for manufacturing departments.
Monitoring production and controlling shipments.
Creating new relationships with international business clients.
Trade fairs organization and sales activities.