пропозиції роботи
Mariusz Wesołowski
Service Desk Specialist, Dentons
Warszawa,
mazowieckie,
Poland
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Android
Arduino
Call Center
Citrix
Computer Hardware Installation
Cultural Awareness
Escalation Process
FileSite
iManage
iOS
IT Hardware Support
Microsoft Office
MobileIron
RSA SecurID
Service Desk
Ticketing Systems
Microsoft Visio
Microsoft Windows 7
Microsoft Windows 8
End user Support
Microsoft Windows XP
Citrix Desktop Director
Excellent Customer Service Skills
Busines English
Team Work Skills
Help Desk IT / Support IT
Professional Customer Service
Good communication and interpersonal skills
Hardware support (desktop, printer, mobile devices, network devices)
Amadeus Altea
Microsoft Windows 10
TCP / IP
it training
Amadeus FrontCheck
Mimecast
Języki
angielski
biegły
Doświadczenie zawodowe
Second Line Support Engineer
Dentons Business Services EMEA
Service Desk Specialist
Dentons Business Services EMEA
Dentons Business Services EMEA - a center of excellence, provides business services to offices across Europe and the Middle East, covering a wide portfolio of diversified and high value-added roles in finance, marketing and business development, IT, risk management, HR and many other areas
- Supporting UK and Europe users on-site
- Providing 1st/2nd line remote support to users located throughout the UK and Middle East
- iPhone support and configuration via Mobile Iron environment
- Supporting Citrix sessions via Citrix Director
- Sending out firm wide notification on outages
- Imagining laptops and PC's on Windows 7/10
- Patching network ports
- Managing Mimecast and Exchange requests
- Supporting Filesite/iManage DeskSite queries (document and e-mail management software)
- Supporting Bighand environment
- Managing Active Directory
- Assisting meeting rooms and conference calls (audio/video)
- Performing Cyber Essential Updates
- Taking care of the process of implementing newcomers in the IT section
- Providing equipment, accounts and access for newcomers in all sections in the office
- Managing IT Equipment rentals
- Any additional tasks assigned by the Supervisor
- Supporting UK and Europe users on-site
- Providing 1st/2nd line remote support to users located throughout the UK and Middle East
- iPhone support and configuration via Mobile Iron environment
- Supporting Citrix sessions via Citrix Director
- Sending out firm wide notification on outages
- Imagining laptops and PC's on Windows 7/10
- Patching network ports
- Managing Mimecast and Exchange requests
- Supporting Filesite/iManage DeskSite queries (document and e-mail management software)
- Supporting Bighand environment
- Managing Active Directory
- Assisting meeting rooms and conference calls (audio/video)
- Performing Cyber Essential Updates
- Taking care of the process of implementing newcomers in the IT section
- Providing equipment, accounts and access for newcomers in all sections in the office
- Managing IT Equipment rentals
- Any additional tasks assigned by the Supervisor
IT Specialist
Talex S.A. - a Polish IT company, founded in 1989. providing services to large and medium-sized business entities and public institutions.
- OS Installation Builds creation (Microsoft Windows 7, Microsoft Windows 10)
- Incident / Request queue management
- IT storage / asset management
- Manage global integration of IT products, tools and processes
- Local software installation management
- Conference rooms support
- Incident queue reports analysis
- Request queue reports analysis
- Media Management (HDD)
- Any additional tasks assigned by the Supervisor
- OS Installation Builds creation (Microsoft Windows 7, Microsoft Windows 10)
- Incident / Request queue management
- IT storage / asset management
- Manage global integration of IT products, tools and processes
- Local software installation management
- Conference rooms support
- Incident queue reports analysis
- Request queue reports analysis
- Media Management (HDD)
- Any additional tasks assigned by the Supervisor
Front Office Receptionist
Hotel Rialto - One of the best 5-star rated Hotel in Poland and the holder of the second place on the TripAdvisor for the most recommended place to stay in Warsaw.
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Make dining and other reservations for patrons, and obtain tickets for events.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for sightseeing and other tours.
- Working with Protel Property Management System
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Make dining and other reservations for patrons, and obtain tickets for events.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for sightseeing and other tours.
- Working with Protel Property Management System
Front Office Receptionist
Platinum Residence
- Greet and welcome guests as soon as they arrive at the office
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Make dining and other reservations for patrons, and obtain tickets for events.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for sightseeing and other tours.
- Working with Opera Property Management System
- Direct visitors to the appropriate person and office
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
- Provide basic and accurate information in-person and via phone/email
- Receive, sort and distribute daily mail/deliveries
- Make dining and other reservations for patrons, and obtain tickets for events.
- Provide information about local features such as shopping, dining, nightlife, and recreational destinations.
- Make travel arrangements for sightseeing and other tours.
- Working with Opera Property Management System
Passenger Care Agent
Passenger Care Agent for LOT Polish Airlines at Warsaw Chopin Airport: the biggest airport in Poland. Daily support and cooperation with foreign passengers.
- preparing arrivals for Schengen and Non-Schengen areas
- Airline Crew support (only at the airport)
- QTC (Quick Transfer): passenger support for delayed arrivals (to proceed with the next flight)
- Passenger Check-In in Altea and Front Check System (for LOT Polish Airlines)
- documents verification prior departure
- Visa, ESTA, ETA verification
- Transfer Passengers Check-In
- provide benefits due to airline irregularities
- taking care for unaccompanied minors
- other tasks assigned by supervisor
- preparing arrivals for Schengen and Non-Schengen areas
- Airline Crew support (only at the airport)
- QTC (Quick Transfer): passenger support for delayed arrivals (to proceed with the next flight)
- Passenger Check-In in Altea and Front Check System (for LOT Polish Airlines)
- documents verification prior departure
- Visa, ESTA, ETA verification
- Transfer Passengers Check-In
- provide benefits due to airline irregularities
- taking care for unaccompanied minors
- other tasks assigned by supervisor
Passenger Care Assistant
Passenger Care Assistant for LOT Polish Airlines at Warsaw Chopin Airport: the biggest airport in Poland. Daily support and cooperation with foreign passengers.
- Airline Crew support (only at the airport)
- QTC (Quick Transfer): passenger support for delayed arrivals (to proceed with the next flight)
- Passenger Check-In in GUI System (for EnterAir, Eurolot)
- documents verification prior departure
- Visa, ESTA, ETA verification
- provide benefits due to airline irregularities
- taking care for unaccompanied minors
- Airline Crew support (only at the airport)
- QTC (Quick Transfer): passenger support for delayed arrivals (to proceed with the next flight)
- Passenger Check-In in GUI System (for EnterAir, Eurolot)
- documents verification prior departure
- Visa, ESTA, ETA verification
- provide benefits due to airline irregularities
- taking care for unaccompanied minors
Projekty
Project Delta
- Preparation of network infrastructure for computer stations.
- Mapping of prepared positions
- Inventory of installed equipment
- Post-migration user support
Preparation of space at the new headquarters of Citi CSC Poland in connection with the move from the largest Citi office in Warsaw. Adaptation of the surface from the IT side and equipment with computer hardware and video conferencing solutions.
Zakres obowiązków
- Installation of over 1800 computer stations, including approximately 4000 monitors.- Preparation of network infrastructure for computer stations.
- Mapping of prepared positions
- Inventory of installed equipment
- Post-migration user support
Polish LOT aeroplanes grounded by computer hack
- Issuing vouchers for meals for every passenger affected by these irregularities
- Management of lower-level employees in order to solve the problem as efficiently as possible
- Preparation of the report on all of the benefits issued
Most flights operated by Poland's national airline, LOT, were grounded on June, 21st 2015 after hackers attacked its computer system.
The hacking attack targeted computers issuing flight plans at Warsaw's Okecie airport.
More than 1,400 passengers were affected, with 10 flights cancelled and another 12 delayed.
The hacking attack targeted computers issuing flight plans at Warsaw's Okecie airport.
More than 1,400 passengers were affected, with 10 flights cancelled and another 12 delayed.
Zakres obowiązków
- Organizing rooms in hotels in Warsaw and its surroundings for passengers- Issuing vouchers for meals for every passenger affected by these irregularities
- Management of lower-level employees in order to solve the problem as efficiently as possible
- Preparation of the report on all of the benefits issued
Szkolenia i kursy
- Pierwsza Pomoc
Issuing Institution: Związek Harcerstwa Polskiego
- CompTIA A+ Cert. Prep. (220-901/902)
Issuing Institution: Lynda.com
Issuing Institution: Związek Harcerstwa Polskiego
- CompTIA A+ Cert. Prep. (220-901/902)
Issuing Institution: Lynda.com
Edukacja
Technik Żywienia i Usług Gastronomicznych, średnie
Zespól Szkół Spożywczo-Gastronomicznych im. Jana Pawła II
Specjalizacje
Hotelarstwo/Gastronomia/Turystyka
Hotelarstwo
IT - Administracja
Administrowanie systemami
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
- Technology
- Playing instruments
- Traveling
- Cinematography
- Electronics
- Robotics
- Playing instruments
- Traveling
- Cinematography
- Electronics
- Robotics
Organizacje
Polish Scouting Association
Inne
Dentons: London Secondment - 09.06-29.06.19
Travelled to London in order to support local Service Desk in their daily tasks for 3 weeks, which was very well received by the team itself. _________________________________________________________________________________________________________________________________________
Pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) I hereby agree for processing by Nordea Bank Abp Branch in Poland, Marshal E. Śmigły-Rydz for the purpose of the recruitment process at Nordea Bank Abp Branch in Poland for which my application is being presented, as well as any other recruitment processes in the period of 9 months after the position I’ve been recommended for has been concluded. I am aware that providing such data is voluntary and the person who provided such data has the right to access and correct such data. Furthermore, I declare that I have read the information clause on the website of the controller at http://nordea.pl/odo.pdf and I agree and authorize Nordea Bank Abp Branch in Poland to provide Mr/Mrs Radosław Busse information on whether I entered into the employment contract/civil law contract and on the job title/nature of the contract (scope of responsibilities) as well as its duration/dissolution/termination.
Travelled to London in order to support local Service Desk in their daily tasks for 3 weeks, which was very well received by the team itself. _________________________________________________________________________________________________________________________________________
Pursuant to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regards to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) I hereby agree for processing by Nordea Bank Abp Branch in Poland, Marshal E. Śmigły-Rydz for the purpose of the recruitment process at Nordea Bank Abp Branch in Poland for which my application is being presented, as well as any other recruitment processes in the period of 9 months after the position I’ve been recommended for has been concluded. I am aware that providing such data is voluntary and the person who provided such data has the right to access and correct such data. Furthermore, I declare that I have read the information clause on the website of the controller at http://nordea.pl/odo.pdf and I agree and authorize Nordea Bank Abp Branch in Poland to provide Mr/Mrs Radosław Busse information on whether I entered into the employment contract/civil law contract and on the job title/nature of the contract (scope of responsibilities) as well as its duration/dissolution/termination.
