пропозиції роботи
Marcin Lach
Licencjat Zarządzania w Hotelarstwie i Gastronomii
Zielona Góra,
lubuskie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Dostawy
Prawo jazdy
Drum Set
Finanse
Gościnność
Hospitality Industry
Obowiązki recepcjonistki
Sprzedaż detaliczna
Telephone Manner
odbieranie telefonów
Obsługa klienta
Hotele
Języki
polski
ojczysty
angielski
dobry
niemiecki
podstawowy
Doświadczenie zawodowe
Customer Service Specialist
My responsibilities include helping customers at a busy call centre, providing apropriate information regarding service operation and answering all customer queries on the phone, e-mail and Live Chat.
Head Receptionist
Hotel Śródmiejski
• Supervising and coordinating work at busy front of house department in a boutique hotel
• Negotiating new contracts with tour operators and local businesses
• Maintaining good relationships with existing customers and researching the market for new clients
• Looking after reception duties, group bookings and hotel allotments
• Working close together with hotel management to optimise and maximise hotel profits and marketing position on a local market
• Negotiating new contracts with tour operators and local businesses
• Maintaining good relationships with existing customers and researching the market for new clients
• Looking after reception duties, group bookings and hotel allotments
• Working close together with hotel management to optimise and maximise hotel profits and marketing position on a local market
C.I. Courier Driver
Jersey Post
• Dealing with high priority parcels and mail traffic including: FedEx, Business Post and Parcelforce
• Sorting consignments into routes, loading the routes, creating delivery sheets
• Delivering the parcels into residential addresses ensuring that the high standards of customer service were maintained and Jersey Post targets achieved
• Creating daily reports
• Sorting consignments into routes, loading the routes, creating delivery sheets
• Delivering the parcels into residential addresses ensuring that the high standards of customer service were maintained and Jersey Post targets achieved
• Creating daily reports
Sales Representative
Airport Motor Centre
• Maintaining and developing relationships with existing customers in person and via telephone/email
• Completing paperwork that the dealership required and helping car buyers complete finance application and any other paperwork that was required to sell the vehicles
• Checking in cars, stocking in cars, fuelling the fleet and moving in and out of the showroom
• Completing paperwork that the dealership required and helping car buyers complete finance application and any other paperwork that was required to sell the vehicles
• Checking in cars, stocking in cars, fuelling the fleet and moving in and out of the showroom
General Assistant
Sandpiper CI, Jersey CI - Checkers Xpress Forecourt
• Keeping the high standards of service
• Assisting customers with their enquiries and maintaining an uncluttered environment
• Replenishing stock and supporting colleagues in their daily duties
• Assisting customers with their enquiries and maintaining an uncluttered environment
• Replenishing stock and supporting colleagues in their daily duties
Senior Receptionist
Beau Couperon Hotel
• Coordinating all reception duties and reception staff
• Dealing with tour operators and businesses
• Taking online and telephone reservations for group bookings
• Operating busy switchboard
• Check in and check out
• Dealing with hotel guests with professional and polite manners
• Dealing with tour operators and businesses
• Taking online and telephone reservations for group bookings
• Operating busy switchboard
• Check in and check out
• Dealing with hotel guests with professional and polite manners
Receptionist
Huggler Group Hotels
• Professional customer service
• Dealing with all daily office jobs required to run reception including: faxing, e-mailing, using switchboard, scanning and filing documents
• Check in and check out and dealing with all billing procedures, daily reports and correspondence
• „Welcome Host” course (language course, food hygiene, health and safety at work place, geographical knowledge of Jersey, Channel Islands exam)
• Dealing with all daily office jobs required to run reception including: faxing, e-mailing, using switchboard, scanning and filing documents
• Check in and check out and dealing with all billing procedures, daily reports and correspondence
• „Welcome Host” course (language course, food hygiene, health and safety at work place, geographical knowledge of Jersey, Channel Islands exam)
Edukacja
Diploma in hotel management, inżynierskie
The Academy of Hotel Management and Catering Industry in Poznań, Poland
Specjalizacje
Administracja biurowa
Sekretariat/Recepcja
Call Center
Konsultanci
Hotelarstwo/Gastronomia/Turystyka
Hotelarstwo
Zainteresowania
Music and playing drums is my passion and hobby, also spending active time with my family, traveling
