Małgorzata Naglik

- Monitoring and updating company websites
- Implemented online marketing campaign through web 2.0 tool sets
- Design and implemented reports to track successful hit ratio on website (monitoring underling website trends)
- Participation in design of functional specification for enterprise wide data management system
- Preparing industry wide material usage analysis for members
- Facilitation of and participation in industry networking to improve stakeholder relationship building
- Provide monthly presentations to external stakeholders
- Improved design and production process of various company publications
- Supported implementation of image archives strategy
- Improved communication workflow within the team

- First line contact for customers
- Serving and helping visitors with all matters;
- Ensure compliance with industry regulations
- Train and supervise new employees

- Undertook primary market research and analysis of results
- Participation in development of promotional campaign to improve customer confidence and generate new referrals
- Contributed to website content and layout design

- Performing administrative duties
- Solving customers complaints
- Working with sensitive data
- Developed emotional intelligence through dealing with different and often difficult customer problems