Malgorzata Chrzanowska

Managing the local operations for the scattered global team.
Responsible for expanding the services portfolio to other areas of the organization and for unification of the existing services, Responsible for team's development,
Handling recruitment on both team and department's level,
Handling and resolving escalations,
Monitoring team's SLAs and KPIs and reporting these to the stakeholders in Service Review meetings,
Working as a deputy for the Head of the Department.

Responsible for running the IT Risk governance and remediation process for IT Infrastructure Services,
Project managing the implementation of the new Risk Governance Process in other IT Streams of the organisation,
Being the main point of contact for the process stakeholders,
Providing analysis and support to Senior IT Risk Management within the bank including: Operational Risk Framework (ORF) related activities such as risk analysis and reporting, metrics collection and standards management.