Maciej Gniadzik

Key achievements:
• Implementing a dedicated system for support of translation projects.
• Creating implementation documentation.
• Implementing help desk portal aimed at speeding up the technical support responsiveness. The reaction time was reduced by 60%.
• Designing document templates for internal and external use. E.g.: VAT Invoice template, project/quote confirmation template in accordance with the company's needs and flow of data.
• Designing portal that allows delegation of tickets for PDF to DOC format conversion within a short time scale. This has reduced the time of work by 45% without any damage to instructions for the correct task implementation by the external vendors.

Key achievements:
• Implementing a portal that reduces the time of fixing document formatting after translation, which has sped up the projects management time by 300%.
• Discussing the flow of non-standard project processes and preparing project environment.
• Active involvement in Management Meeting sessions, during which the most important operational decisions were made.

Key achievements:
• Active involvement in setting the flow of key projects processes.

Key achievements:
• Active involvement in projects and documentation preparation including description of client’s requirements, instructions for use and information flow procedures.

- Project budgeting and resource allocation
- Planning and monitoring projects to meet deadline, quality and budget requirements
- Risk management
- File Management: File tracking, integrity checks, hand-offs, hand-backs
- Collaboration with production teams to create, implement and maintain appropriate client- or project-specific procedures, solutions, checklists and instructions
- Monitoring and maintaining project financials, including revenue recognition, revenue forecasting and billings
- Ensuring the accuracy of financial project data, workflows, schedules and processes to maximize efficiency and profitability
- Collaboration with internal teams to initiate and implement procedural changes and customized workflows
- Status reporting and post-project reviews

Key achievements:
• Being a part of special engineers unit working on solving non-standard files conversions and their preparation for translation.