Łukasz Świącik

- Technical support (TAC-3) for FlexiZone solution;
- Remote and onsite support for customers all over the world,
- Technical lead for Pilot NPI activities;
- Trialing & piloting activities (installation, integration & testing at customer sites);
- Proactively contribution of testing/developing of internal Nokia tools;
- Resolving customers’ problems via Resolve tool: troubleshooting, coordination of correction delivery, workaround delivery;
- Troubleshooting and reproduction of customer faults in lab environment;
- Feature and software verification;
- Test case and test scope preparation;
- Configuration and troubleshooting of laboratory environment: routers, switches, Linux servers;

WCDMA Technical Support Service Specialist:
- Technical support (TAC-3) for Femto solution ( Femto Access Point, Femto Gateway);
- Remote and onsite support for customers all over the world,
- Technical lead for trials and pilots activities;
- Emergency support 24/7;
- Trialing & piloting activities (installation, integration & testing at customer sites);
- Software/hardware/features integration and verification before release to the customers;
- Resolving customers’ problems via Resolve tool: troubleshooting, coordination of correction delivery, workaround delivery;
- Troubleshooting and reproduction of customer faults in lab environment;
- Feature and software verification;
- Internal trainings for customer teams;
- Test case and test scope preparation;
- Configuration and troubleshooting of laboratory environment: routers, switches, Linux servers;


Workgroup Manager:
- Resource management (Resource planning for case handling activities, Monitor resource availability);
- Case assignment/routing;
- Monitoring and analysis (Ensures target times are met; Performance analysis);
- Improvements actions ( Corrective actions, Internal escalation point);
- Preparation and analysis of RCAs (RootCauseAnalysis);

System Administrator:
- Administration of databases and application servers systems,
- Maintenance and development of an information system,
- Managing of corporate LAN network,
- Helpdesk,

System Analyst:
- Analysis of the system data,
- Configuration and tuning of system recorders,
- Solving encountered issues which arise due to incorrect functioning of the system,
- Dealing with clients,