Lukasz Domoradzki

IT Team Manager, HR Services 01.2014 – present

Lead global team of IT Senior Experts
Govern external service providers on operational and tactical level
Manage budget for global IT HR Services:
Payroll/ Time Management/ HR Service Centre/Employee Data
E2E responsibility for service delivery of global SAP HCM environment
Translate business expectation into team key performance indicators
Focal point for all day-to-day issues that need management attention and decision
Develop initiatives to provide a continuous process improvement and cost reduction

Krakow IT Service Center Site Manager (additional role) 09.2013 – present

Ensure efficient and effective operations of the Global IT Service Center
Information and communication management
Lead change management process
Proxy of the board of UPM-Kymmene sp. z o.o

Previous positions:
Manager, SAP Applications 12.2010 – 12.2013

Lead team (10+) of Senior IT Experts and Solution Architects
- Coaching
- Competence development across main SAP functional modules (HCM,FICO,SD,PM,MM)
- Workload management
Distribute workload between onsite and offshore teams
Participate in IT service pricing and budgeting
Take over new IT services / major system enhancements from projects to line organization
Vendor/supplier management including sourcing process RFx
Lead transition of operations between external service providers
Establish and use feasible metrics to monitor IT delivery performance
Drive ServiceNow implementation in SAP area
Harmonize ITSM processes within all SAP domains (Incident/Change/Release Management).

IT Manager - Application Centre Supply Chain 04.2009 - 12.2010

Manage multi-vendor global support environment (teams located in India, Finland and Germany providing 24x7 support for end users based in fifteen countries)
Establish Incident and Problem Management with all involved IT vendors
Drive and conduct quality initiatives
Cost reduction and continuous service improvement
Coordinate/Cooperate with the Key User Network to improve overall efficiency
Follow-up and report critical incidents
Act as a main point of contact for customer escalations.

Performance Expert - Application Centre Supply Chain 12.2007 - 04.2009

IT Service Performance Management – reports, statistics, dashboards
Handle customer escalations and drives business critical issues to closure
Initiate root cause analyses and ensure implementation of permanent preventative actions.

Master Reference Data Team
Coordinate data cleanse work of five analysts for global SAP implementation (already finished project for Nordic countries and for Germany)
Perform data analysis, mapping, cleansing, correction, and documentation as required to meet data quality standards
Interact with Shell contacts in countries to understand status of Legacy data and expected deliverables

Project Management: lead and coordinate aftermarket projects
Participate in SAP roll-out: data migration and documentation preparation
Consultancy role in Logistic Department: creating logistic instruction, implementing standards, training logistic Staff
Logistic support for production transfer from Western Europe to Poland
Logistic cost reduction.