Lukasz Baczyk

Working in SAP Support Project for client from pharmaceutical industry (starting January 2013). Daily contact with business unit via mail/phone.

- providing L2/L3 support to SAP end-users on daily basis
- monitoring background jobs crucial for the process
- gathering requirements from System Controllers and Power-users in nature of incidents
- problem investigations and cooperation with Development Team
- performing formal testing for operational changes and service enhancements
- delivery and participation in Knowledge Sharing Sessions
- performing other activities assigned by Team Leader

Trainings:
2 months client-specific (pharmaceutical industry) on the job training as SAP FICO Analyst in India
4 days AP/AR/GL End-user perspective trainings
5 weeks SAP FICO module Academy in Pune (India)

Working in Accounts Payable Service Desk department for client from IT industry. Daily contact with business units and vendors via mail/phone:

- invoice verification and routing
- dealing with various queries related to AP in both German and English,
- contacting both, vendors and local business units to clarify issued items,
- delivering process/tools trainings to other team members (DART, RightNow)
- end-user experience in SAP (selected FI/MM T.Codes)

Trainings:
internal trainings: SAP (FI-AP) , DART, Process trainings
introduction trainings: AP overview, Excel Advanced Training, SAP Overview