Umiejętności
Bash
CentOS
Linux
Linux System Administration
Networking
RHCE
VMware
Linux Administration
RHCSA
RedHat Linux
OS administration (Windows/Linux/Aix)
Network Administratoin
Języki
polski
ojczysty
angielski
biegły
niemiecki
podstawowy
Doświadczenie zawodowe
Global Network Operations Center Engineer
• Prompt escalation & notification of major network faults and customer faults as per the "GNOC Escalation Guideline".
• Professionally utilizing GNOC systems and procedures to monitor and maintain customer network availability & integrity.
• Ensure network faults and customer faults are resolved well within agreed Service Level Agreements (SLA).
• Accurate & timely creation, updating and completion of all Trouble Tickets.
• Provide prompt and regular feedback to customers in relation to on-going issues.
• Utilize available tools to troubleshoot / isolate network problems.
• Tracking and directing the workflow of faults and planned events.
• Assisting GNOC members with escalated cases.
• Professionally utilizing GNOC systems and procedures to monitor and maintain customer network availability & integrity.
• Ensure network faults and customer faults are resolved well within agreed Service Level Agreements (SLA).
• Accurate & timely creation, updating and completion of all Trouble Tickets.
• Provide prompt and regular feedback to customers in relation to on-going issues.
• Utilize available tools to troubleshoot / isolate network problems.
• Tracking and directing the workflow of faults and planned events.
• Assisting GNOC members with escalated cases.
Edukacja
Specjalizacje
IT - Administracja
Administrowanie sieciami
IT - Administracja
Administrowanie systemami
IT - Administracja
Bezpieczeństwo/Audyt
IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Administracja
Zarządzanie usługami