Katarzyna Tramś

• Service New Product Introduction and End of Life Project Management in close cooperation with Sales Support, Licensed Service Centers, Operations, Procurement, Quality and Engineering worldwide.
• Coordination of all actions required to setup New Product and/or New Service flow and/or New Service place. Minimizing Excess or Obsolete impact.
• Courses completed: Project Management Methodology; PRINCE2® certification.

• Existing service products portfolio management and adding new products to the basket. Driving product features and offerings, pricing, and positioning strategies. Service products marketing.
• Sales support to European Service Center market expansion.
• Course completed: Project Portfolio Management.

• Re-modeling and managing a scope of aftermarket services for the Key Customer.
• Contract negotiations. Forecasting and budgeting service cost and revenue. Licensed Service Centers’ operations control.

• Negotiating, setup and providing full scope of after sales support for the Customers in Czech Republic, Poland, Slovakia and Hungary.
• Licensed Service Centers’ operations coordination and control.

• Organizing and coordinating rental and retail service models for the Customers. Supervision of Licensed Service Centers operations.
• Managing end-to-end on time delivery system (from spare parts ordering to service Products delivery to Customer).

• Establishing internal processes, setting the rules of effective projects' reporting, designing and deploying reporting tool for Engineers and Project Managers in cooperation with MIS Team.
• Arranging, budgeting and cost controlling of outings, business trips and incentive events in multicultural departments.
• Course completed: Communication.