Katarzyna Niezgoda

* To be accountable for assisting Polish VH Hotels in achieving the budgeted RN and revenue goals.
* To monitor revenue and room night targets for all segments within the region
* To monitor market trends and developments to identify new business opportunities
* To identify stealth accounts and ensure implementation and execution of stealth plan for all business units (all segments)
* To establish and monitor competitive checks with monthly reviews during business focus meetings
* To oversee and ensure maximum contracting and achievement for all segments for all business units in place
* To provide direction and guidelines to the hotel sales teams during monthly focus meetings
* To execute planned activities implementations from the hotel sales teams
* To recruit and train new employees in Sales Departments within VH Hotels in Poland
* To supervise all actions executed by e-Commerce Maanger and PR Manager

• Recruiting and leading the Revenue and Sales Teams (Corporate, MICE, Leisure) for the Cluster Sales Office in Warsaw
• Produces, implements and monitors action plans related to international marketing area in order to ensure revenue budget objectives set for Cluster Sales Office are achieved
• Looks for new businesses to achieve the budgeted goals
• Establishment and responsibility for the price policy, creation and calculation of new hotel-arrangements / packages
• acquisition of new clients, negotiating and signing new contracts
• participation in creation of the yearly sales and marketing plans
• overall responsibility for the budget and sales & marketing reporting
• organization of and participation at fairs, workshops and other sales related activities

• Responsible for guiding sales team in the performance of their jobs in the respective segments: MICE, Corporate and Leisure:
- planning and scheduling sales calls for proactive sales team
- analyzing activities conducted while giving the recommendations for the future
- ensuring that rates quoted are accurate and in line with hotel pricing policy
- monitoring all business deals until they materialize
- analyzing all productivity rapports prepared by respective sales departments
• Participating in the process of budgeting and forecasting in close cooperation with Hotel Revenue Manager
• Participating in the process of creating yearly business plan and monitoring its execution
• Preparing and monitoring the special offers on all stages of its execution in close cooperation with Brand Manager
• Personally attending to the customers and prospects in the hotel and in their premises
• Organizing special marketing events for the hotel guests: GM’s cocktails, sales blitz etc.
• Creating and conducting the job trainings for sales department
• Recruiting employees to sales department
• Executing yearly appraisals for mangers employed in sales department
• Monitoring scheduling and payroll
• Analyzing and giving comments for the P&L rapport
• Executing the marketing plan provided by Brand Manager
• Monitoring and up-to-dating, if necessary, the hotel’s web pages

• Managing the daily operation of Event Management, AV and Banquet offices to ensure the team members provide all customers with consistent, high level service at all times.
• Responsible for total event delivery process to ensure the execution of all hotel events (room/catering) are executed and seamless turnover from sales manager to event manager and back to sales person for follow up and future leads.
• Participating in the process of budgeting, forecasting and responsible for cost control in the daily operation..
• Final scheduling and payroll for a staff of 20 associates.
• Working to improve fellow associates/guest satisfaction % points by creating and monitoring incentives.
• Establishing goals, monitoring them quarterly and scoring results in Golden Circle Program.
• Personally catered to the VIP needs of celebrities, including George W Bush, Simon Peres, Aleksander Kwasniewski and others.
• Creating the Christmas and National Days Packages in conjunction with Executive Chef.
• Developing the new concept of wedding advertising in conjunction with Event Specialist.
• Supervising monthly new concept of marketing strategy called “Chef’s table”.
• Executing interviews and employing new associates