Katarzyna Kaczmarczyk

Project manager I Change Management I New Media I Professional Coach
Praga, Praga, Czechy

Umiejętności

Umiejętności analityczne Can Do Approach Umiejętności komunikacyjne Kreatywność Prawo jazdy Flexible to Change FrontRange Dzielenie się wiedzą Microsoft Office Microsoft Operating Systems OpenOffice Openness Analiza prognostyczna Ready to Learn Solution Focused Terminowe podejmowanie decyzji Open Offce analytical thinking Team building and leadership skills openness to new challenges Solusion Focused Kind but Assertive Team Binding Internet browsing

Języki

polski
ojczysty
angielski
biegły
czeski
podstawowy

Doświadczenie zawodowe

Cisco Systems Poland Sp. z o.o.
Global Account Manager
Devise and implement effective sales growth strategies that resulting in developing sales with the key account set of enterprise customers in EMEAR region. Play an integral role in deal administration and driving a business forecast for assigned territory.
• Attained business growth goals by executing global integrated account plan on local level.
• Expanded market and customer base through collaboration with sales engineering, channel sales, and marketing team.
• Interacted with stakeholders to make communication easy and transparent regarding project issues and decisions on services.
• Generated new revenue streams by researching the market, analyzing sales data, and negotiating prices.
Cisco Systems Poland Sp. z o.o.
Vendor Line Manager at Cisco Systems
Led recruiting and on-boarding process of new hires as well as steered talent management of vendor team members. Organized team binding events and activities. Performed administrative duties, such as managing business travel planning process and accurate records for time off and absences. Designed budget through collaboration with finance department. Supported and guided team members as well as resolved team conflicts.
• Enhanced business efficiency and profitability by cooperating with regional sales and channel managers, service sales managers, human resources, product sales managers, and global virtual sales managers.
• Improved business performance by promoting agile processes and framework.
Cisco Systems Poland Sp. z o.o.
Virtual Sales Account Manager for Poland
Performed as co-creator of Cisco Prague Hub program promoting video-communication and virtual teams’ cooperation. Used gamification mechanisms to motivate sales team to organize virtual meetings and ensured successful transformation. Supervised operational performance and delivered weekly forecasting and reporting. Expanded customer base by organizing local events for customers and partners.
• Increased sales of Cisco solutions with the account set of commercial customers in Poland.
• Achieved all set sales goals within territory through implementation of best sales management strategies.
• Defined specific deal parameters and used them to negotiate and secure deals.
• Advised and supported business to enhance and grow business.
• Developed effective business plan with the customers and channel partners while ensuring the collaboration is profitable for all parties.
• Maximized sales performance by cooperating with pre-sales engineers and product specialists.
WASKO S. A.
IT Project Coordinator
Won public tenders and privet contracts by creating technical consulting teams. Directed and monitored the requirements, framework conditions and progress of project team:
• creating technical consulting teams
• directing and monitoring the requirements, framework conditions and progress of project team
• pre-sales pricing and negotiations
• ensuring that proposal of products and services fulfil to customer requirements
• making adjustments within limitations to achieve the optimum results
• working with all teams across the organization
• solving conflicts and minimizing potential risks
• providing leadership and direction for the project team
• prioritizing, task planning and time management
WASKO S. A.
Service Desk Specialist
• caring of an proper case handling and escalation process
• updating customers: case status, next steps, expected completion
• working as an outsourcer with the customers dispatch specialists to provide case flow
• running the maintenance work reports
• ordering spare parts to refill stock
• updating/improving the already existing and creating new customer service procedures
• training new employees
• working on a non-standard projects as required
Andrzej K.
Andrzej K. · usługodawca
wystawiono
Entuzjazm oraz profesjonalizm Pani Katarzyny powodują, że nawet największy problem wydaje się drobnostką. Współpraca w takiej atmosferze jest samą przyjemnością. Gorąco polecam!
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Customer Support
Moonborg Media
• resolving or to escalating customer problems
• advising about services and invoices accounting
• providing guidance
VoxNet S.A.
Customer Assistant
• advising about services and products
• selling product for telemarketing
• taking notes of conversations with clients
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Office Assistant
Aga S.C.
• handling business correspondence
• dealing with all enquiries in person, on the telephone or via e-mail
• update appointment calendar
• preparing advertising events
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Warehouse Employee
HEADS Recruitment Ltd
• receiving goods and processing warehouse stock products (picking, unloading, labeling, storing)
• working with G.O.L.D. Stock System (physical flow management of the warehouse)
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Production employee
Gower Furniture Limited
• working on a production line
• processing a products: assembling, sorting, inspecting, packing

Projekty

Remont Domu - Armenia - 2019
Armenia 2019 - I went there to remodel a house of the chosen family but I remodeled my soul.
Zakres obowiązków
Zbiórka funduszy
Marketing
Prace remontowe
Psychologiczne wsparcie potrzebującej rodziny
Budowa Domu - Kambodża 2
I was lucky to be invited to the Habitat for Humanity initiative.

Why I'm in? Because HOME IS THE KEY!

First of all the person who invited me for a first trip is a big inspiration, and I can't really imagine not having a warm, dry place to sleep - putting this two together and here I am!
I learned about wise help to people in need, fundraising, engaging the sponsors and NGO's management.

My projects:
Cambodia 2018 - We built a house, the shelter for Grandma and her Granddaughter.
I experienced there a culture completely different from European, stepped out of my comfort zone like never before and returned home as changed individual.
Zakres obowiązków
Zbiórka funduszy
Marketing
Prace remontowe
Psychologiczne wsparcie potrzebującej rodziny

Szkolenia i kursy

Interpersonal communication skills
Successful cross-cultural negotiation
Professional strategies for telephone contacts with difficult customer

Edukacja

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Coaching and mentoring, studia podyplomowe
SWPS
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Zarządzanie i Inżynieria Produkcji, inżynierskie
Politechnika Śląska

Specjalizacje

IT - Administracja
Wsparcie techniczne/Helpdesk
IT - Rozwój oprogramowania
Zarządzanie projektem
Obsługa klienta
IT/Telekomunikacja

Zainteresowania

Traveling and exploration
Backpacking
Meeting new people other lifestyles and cultures
Christianity
Lean Management and Kaizen methodology
Playing board games
Mountain trekking
Reading
Event planning and organizing
Learning foreign languages

Grupy

Szkoła Wyższa Psychologii Społecznej
Szkoła Wyższa Psychologii Społecznej
Szkoła Wyższa Psychologii Społecznej powstała w 1996 r. Wysokie miejsca rankingowe i oceny najbardziej prestiżowych instytucji w Polsce.
Backpacking
Backpacking
Backpacking, czyli… „Świat i wszystko, co na nim jest” - w taki sposób przed laty określono tematykę znanego chyba na całym globie magazynu National Geografic.
Bliski Wschód
Bliski Wschód
Grupa sympatyków, podróżników i miłośników kultury i sztuki krajów Bliskiego Wschodu.
Foto konkursy On-line
Foto konkursy On-line
Powiadomienia o konkursach fotograficznych ogłaszanych w internecie