Karolina Rodacka

- simultaneous answering clients’ calls and e-mails in Dutch and English
- proceeding with reservation of hotel rooms for both contracted and non-contracted customers
- preparing price offers for both contracted and non-contracted customers
- answering questions regarding hotel brands, promotions and rates
- contacting hotel service worldwide via e-mail and telephone
- giving training and help to the colleagues with shorter work experience
- fast adopting to the changing processes
- help with preparing statistics

- archiving documents
- co-creating digital library and the database of the reception of Dutch literature in Central Europe
- servicing documentation
- work in international environment

- round-the-clock care of international group of students (60 people)
- help with official contacts with universities
- help with official matters in Poland
- business trips
- business calls
- duties of guide and interpreter (English, Dutch) during the trips (raft trip down the Dunajec river, Zakopane, Auschwitz-Birkenau museum)
- help with communication and linguistic problems
- giving information concerning Polish history and culture