Karolina Konkolewska

I currently work for Kainos. Kainos provides digital technology solutions that enable companies to work smarter, faster, better. We’ve been operating successfully for more than 26 years, and employ over 500 people, with offices in the UK, Ireland and Poland.

Our clients are predominantly in the Public, Healthcare and Financial Services sectors, and include well-known global organisations and large government departments. Our people are knowledgeable, enthusiastic and have a work ethic that our clients tell us is unique. They really like working for us: we are consistently recognised as one of the Sunday Times 100 Best Companies to Work For.

• Managing team that deals with recruitment and employer branding and marketing
• Sourcing candidates from Poland and all around Europe for all sites within company: Java, .Net, PHP Developers, Operations Engineers, System Administrators, Scrum Masters, Testers, Project Managers, Security Managers, Business Analysts, Technical Consultants, Technical Architects,
• Leading phone and face to face interviews – checking technical knowledge of IT specialists, CV screenings,
• Taking care of end-to-end recruitment, relocation, induction process,
• Employer Branding, e-marketing, social media management – LinkedIN, Goldenline, Facebook, Twitter, YouTube, blogs, website (managing WordPress), managing end-to-end EB projects (Kanban, Scrum)
• Representing Kainos on IT job fairs, university presentations and networking events; writing articles to local press and blog posts,
• New roles briefings with hiring managers,
• Making job offers, creation of documents supporting decision making for candidates,
• Managing candidate’s database: TribePad (CRM), Sharepoint,
• Market research – keeping track of competition’s offers,
• Close cooperation with Sourcing Team in Belfast,
• Working under tough deadlines and large headcounts,
• Running advertising campaigns on portals and social media,
• Direct search.

• Managing problems end to end. Liaising with field groups, BT Radianz, Savvis, 3rd line support,
• Project management, Process analysis and improvements,
• Direct contacts with Customers from all over the World,
• Keeping track of the progress until problem is resolved,
• Collecting & Analysis log file from client site devices,
• Resolving problems using remote management tools (RDP, Tivoli,ssh,
• Telnet),
• Working with management and escalating to external teams,
• 2nd line application support,
• Assistance for front line agents & Field groups to determine the status of a client site device using remote health checks.
• Assistance for on-site engineer to enroll devices to Tivoli and BlueCoat Director,
• Troubleshooting network connections and equipment, 1atellite
• Performing post-install checks to ensure correct functioning of devices,
• Remote software distribution, remote server configuration
• Assisting clients’ requests including direct liasing with end users by teleconference,
• Working with last mile comms providers,

• Coordination of recruitment projects – IT&Telco industry,
• Contacts with clients (analysis of the requirements, sourcing the candidates, building long-term relationships, post-sales customer care),
• Cooperation with Elan’s employees abroad while running international projects,
• Daily work on recruitment projects from all regions of Poland,
• Trainings for new employees (IT positions and technologies),
• Business development, account management,
• Coordination of subcontractors,
• Search and selection,
• Networking,
• Direct search,
• Creating technical tests for candidates,
• Testing technical skills of the candidates,
• Running advertising campaigns,
• KPI’s,
• Analysis of the IT employment market (prognosis, current candidate’s market research, creation of reports for clients)
• Coordination of outsourcing companies supporting office in technical issues,
• 1st line support for Elan’s Gdansk Office (desktop applications, web applications, network devices).

• planning technical information projects and collecting source information for documentation,
• executing functional tests of document flow control system,
• writing test scenarios,
• usage of bug tracking system,
• analysis and modification of workflow diagrams in document flow control system (UML, ObjectsOffice Workflow),
• GUI improvements,
• Black Box testing,
• configuration of document flow control system due to customer specifications,
• troubleshooting of technical requests from customers,
• usage of bug tracking system,
• 1st line support,
• gathering user requirements,
• planning solutions to exceeded customer expectations,
• trainings for end-users,

. administrating and enhancement MS Access database (Visual Basic),
. supervising data exchange,
. usage of Oracle ERP system Retek (generating reports, analysing data, controlling
data entered by users),
. analysing Excel data and reporting,