Kamil Jarzembski

Teaching as part of the "Team IT Project for UKW Students" at the Institute of Mechanics and Applied Computer Science. Cooperation between Atos and UKW established upon membership in Bydgoski Klaster Inoformatyczny.

Head of Big Data & Cyber Security - Identity and Access Management in Poland, team of +150 employees, with direct report of Team Managers and Service Managers.

We support products of Identity Management and Access Governance (IGA), Single Sign-on, Privilege Access Management and MFA/2FA areas. In our portfolio we have products of Microfocus NetIQ, Oracle, Evidian, DirX, CyberArk, Wallix, and other vendors.

Responsibilities
• management and support of designated team leaders in determining and defining best practices
• building and managing relationships with clients and business partners on local and global market
• supervision of timeliness of subordinate processes, compliance with contracted KPIs and SLAs
• ensuring customer satisfaction through effective communication.
• tracking all contracts concluded with Service Management and / or the customer
• supervision of processes and procedures in the area of service
• services review meetings
• reporting and analysis for the higher Management Board
• cooperation with the Global Head of IAM division in establishing the vision and operational strategy,
• cooperation in the design and implementation of a strategy ensuring the company's development,
• managing operating budgets and being responsible for P&L
• financial analyzes and costs optimization actions
• controlling the correctness and timeliness of invoice delivery
• support of sales process from the RFI / RFP till the BAU phase
• identification of development opportunities in cooperation with clients and Service Management, work on continual service improvements
• cooperation with suppliers of IAM solutions to arrange service up to customers’ requirements
• external company representation at industry events

• responsibility of the all people management related tasks for `20+ employees
• secure operational support of end-to-end services within SLA and KPIs fulfillment
• network performance analyses,
•designing and implementation of performance improvements
• act as the key contact for supported customers
• develop individual development plans for engineers, planing of team's trainings, knowledge transfer, etc.
• reporting to higher management operational reviews and performance reports,
• preparing project estimation for new contracts, RFPs, BIDs

In 2013 received Award of Excellence for outstanding performance, by COO of Managed Services Operations.

• operation support of customers networks
• provides guidance, instruction, direction, leadership of the group
• network related documentation and procedures creation (escalation, preventive maintenance, work instructions, etc.)
• scheduling team calendar
• mentoring of newcomers
• support for other groups, tickets/calls troubleshooting within clients SLA
• escalation to 3rd parties or vendors
• SPOC function for supported customers

Responsible for managing and administering domain controllers and file &printing servers (Windows 2003) on ING Netherlands customer location. Additional responsible for knowledge transfer to co-workers employed in Atos Origin Poland.

• monitoring network hardware, monitoring network performance
• network performance improvements implementations
• hardware modifications and installations
• 2nd line support for end users, tickets/calls troubleshooting within client's SLA
• knowledge transfer of new projects from Netherlands to Poland

Responsible for knowledge transfer of LAN dozen contracts from Atos Origin Netherlands to Atos Origin Poland, a part of Offshoring process.

• preparation of documentation and work instruction
• Roll-Out preparation
• providing training to new team members

Provided 2nd line support for Windows XP systems, managing +2000 desktops

• managing infrastructure: of windows servers (Windows Server 2003, SMS 2003)
• end-user training and support
• continual service improvement
• Implementation of the new IT technology and solutions to meet the needs of the customer
• preparation and maintenance of service documentation and work instruction
• mass roll-Out management

• Managing of the Service Network infrastructure: LAN, servers (Windows NT,Linux,Exchange, SQL 6.5, SMS 2.0) and workstations (Windows NT/2000/XP) 500+
• User training
• Solving of ongoing IT problems
• Programming languages: Visual Basic in MS Access
• Knowledge of Server hardware: Compaq, Hewlett Packard, Dell,
• Knowledge of hardware (assembly, modernization, repair)