Justyna Skotnicka

Assisting the Team Leader in ensuring that the day-to-day operation of a business area runs smoothly.   Responsible for working with teams in ensuring that effective methods of screening are followed so that the operation runs to its maximum daily productivity.   Ensure team members reach all required weekly/monthly targets To be main point of contact for all screening queries.  To inform Team Leader where escalation required.  Take ownership of all over SLA files and actively work with the client to close these files   Ensure all files are kept within a timeframe of 48-72 hour chasing by dip sampling team member’s work.   To support the Team Leader in managing/motivating and developing the team to ensure maximum output.

Complete employment screening due to clients requirements,  Follow correct screening procedures,  Highlight risk during screening processes,  Written and verbal contact with employers, schools, candidates

Handling and processing data supplied by the customer,  Expert and/or provider ensuring the data is accurately input and complete.  Keep up to date with business knowledge to ensure clients receive the best possible service and support when necessary.  Achieve targets for quality and utilisation including Service Standards on an individual and team basis.  Operating within own area of accountability, proactively escalating critical points that may affect a case and act upon them in a timely manner to resolve