Umiejętności
CRM
Microsoft Office
Order Management
Outlook
Salesforce.com
SAP CRM
SAP ERP
Quotation
Logistyka
Korekta
Tłumaczenia
nauczanie języka angielskiego
Customer service skills
CCW
Języki
angielski
biegły
francuski
dobry
włoski
podstawowy
Doświadczenie zawodowe
STAR EMEAR Senior Specialist - Sellbytel (CISCO)
Scope of responsibilities:
Deal Management:
Support for assisting AM in creating a deal/quote in SFDC
General CCW troubleshooting
Just-in-Time CCW Training (internal or external)
Services
CBN Support
Assist AM in getting partner initiated CCW deal converted into SFDC opportunities
Opportunity & Deal Registration:
Registering the opportunity in SFDC for the AM by creating a deal ID in the system
Assisting the partner on how to register a promotional deal and apply incentives in CCW and/or registering a Quick Quote
Quote Creation & Modification:
Create sales quotes off of an existing Deal ID/Opportunity in SFDC
Import validated BOM/estimate/configuration into quotes in CCW or SFDC
Assistance in configuring line item errors/misconfigurations to the best of our abilities with limited product knowledge
Add trade-in SKUs for trade-in credit (if applicable to deal) in CCW or SFDC
Apply required changes to BOM/quote/qualification and submit for approval as specified by AM on deal
DSA Application (Non-Standard Discounting):
Access existing sales quotes to modify discount in CCW or SFDC
Apply non-standard pricing as specified/approved by AM on deal
Apply RNSD discount ID codes to quick quotes/transactional deals
Submit deal for approval
Follow up with AM for approval route information for assistance in getting deal approved
Deal Management:
Support for assisting AM in creating a deal/quote in SFDC
General CCW troubleshooting
Just-in-Time CCW Training (internal or external)
Services
CBN Support
Assist AM in getting partner initiated CCW deal converted into SFDC opportunities
Opportunity & Deal Registration:
Registering the opportunity in SFDC for the AM by creating a deal ID in the system
Assisting the partner on how to register a promotional deal and apply incentives in CCW and/or registering a Quick Quote
Quote Creation & Modification:
Create sales quotes off of an existing Deal ID/Opportunity in SFDC
Import validated BOM/estimate/configuration into quotes in CCW or SFDC
Assistance in configuring line item errors/misconfigurations to the best of our abilities with limited product knowledge
Add trade-in SKUs for trade-in credit (if applicable to deal) in CCW or SFDC
Apply required changes to BOM/quote/qualification and submit for approval as specified by AM on deal
DSA Application (Non-Standard Discounting):
Access existing sales quotes to modify discount in CCW or SFDC
Apply non-standard pricing as specified/approved by AM on deal
Apply RNSD discount ID codes to quick quotes/transactional deals
Submit deal for approval
Follow up with AM for approval route information for assistance in getting deal approved
Cash Application/Allocation analyst (French)
Shell Business Operations
Duties as a Cash Appl/Alloc. analyst:
- application/allocation of cash on customer accounts
- verification/correction of automatic payments
- daily preparation of unapplied cash reports
- contact with customers to request missing payment details/bank data
- cooperation with Debt Collection in hunting overdue payments
- daily update of payments archives
- storage of reports and other documents in TRIM
- preparation and processing of refunds
- processing Bills of Exchange and checks
- application/allocation of cash on customer accounts
- verification/correction of automatic payments
- daily preparation of unapplied cash reports
- contact with customers to request missing payment details/bank data
- cooperation with Debt Collection in hunting overdue payments
- daily update of payments archives
- storage of reports and other documents in TRIM
- preparation and processing of refunds
- processing Bills of Exchange and checks
Edukacja
Specjalizacje
Media/Sztuka/Rozrywka
Inne
Zainteresowania
języki obce, trekking, gimnastyka, fitness, joga, literatura, kino, podróże, muzyka, kuchnia wegetariańska