Jolanta Van Eijck

Starszy specjalista ds obsługi klienta, Hewlett Packard Global e-Business Operations Sp. z o.o. Wrocław
Kobierzyce, dolnośląskie

Umiejętności

Zarządzanie klientami Zarządzanie zmianą Coaching Human Resources Outsourcing usprawnianie procesów Project Management Zarządzanie Sprzedażą Budowanie zepołu Przywództwo w zespole Zarządzanie zespołem Obsługa klienta

Języki

polski
ojczysty
angielski
biegły
flamandzki
biegły
rosyjski
dobry

Doświadczenie zawodowe

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Customer Support Specialist
Mphasis
Outsourced business services for the Dutch market
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HR Manager/Communication Specialist
TSI Solutions sp z o.o.
Supporting CEO with the successful accomplishment of company’s strategic goals.
Acting as a real business partner on a range of issues from general HR to strategy development, recruitment and selection, employment law, training and development and employee relations
Ongoing translations projects both for internal and external customers.
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Office Manager/Communication Specialist
Variomatic
Facilitating communication between official entities, accountant office and management internally in English, Polish, and Dutch
Handling HR activities (personnel administration, holiday registration, sickness registration, etc.)
Enhancing recruitment process
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Sales Support Coordinator
Yokogawa
Communication &support of Yokogawa distributors in Denmark, Norway, Iceland and Lithuania
Handling product requests and orders (SAP)
Coordination of shipments
Price quotations
Handling written and spoken communication of overdue payments
Making monthly shipment reports
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Customer Service Trainer/Training Analyst
Nike EMEA
Preparing and executing systems training to new hires (SAP)
Providing on-the–job coaching to Customer Service Reps
Designing tailor made training materials for assigned trainings
Working on projects within the department
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Customer Service Representative Key Accounts Poland
Nike EMEA
Accurate & timely delivery of products to the accounts
Logging & handling customers’ claims
Resolving various customers’ issues working closely with Sales Representatives,
Credit and Planning Team
Coaching and supporting colleagues
UPM RAFLATAC
Account Representative
Providing complete service to a group of Dutch & Belgian customers
dealing on daily basis with technical & logistic queries
Resolving queries throughout communication between factories and terminals
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Telesales Representative Eastern Europe
Comtek Communications
Actively seeking new accounts in the region via the phone
Managing sales process of data-communication equipment
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English Language Teacher
Foreign Language Teacher Training College

Edukacja

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Social Communication and Public Relations, magisterskie
Wyższa Szkoła Bankowa we Wrocławiu
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Methodology of Foreign Language Teaching, magisterskie
Uniwersytet Śląski w Katowicach

Specjalizacje

Call Center
Zarządzanie Call Center
Edukacja/Szkolenia
Nauka języków obcych
Public Relations
Zewnętrzny PR

Zainteresowania

Digital photography, Dancing, Travelling, Biking, Cooking, Healthy lifestyle,