Joanna Rodziewicz

Responsible for large portfolio of debt, resolving daily internal and external queries, managing relationships with large media agencies.

Selected Accomplishments:
• Google standards certified
• Extensive knowledge and experience of work on various systems (Oracle, FIAS, ICS, gCases)
• Smooth transition of accounts from Dublin BPO Centre to KRK
• Strong relationship with customers and timely resolution of internal and external queries (EMEA)
• Reporting and data updates using Microsoft Office and online Google docs

Managed global AR worth $25M and continuously assessed credit risk of existing customers and prospects. Daily and monthly reconciliations (customer payments, bank recs, month end GL accounts). Created daily and month end financial reports, general ledger journals and P&L analysis (daily liquidity, weekly cash projections, ME reports: sales, profitability, AR). Managed global insurance cover and bad debt provisions. Project management - credit limit and assessment procedure, consolidated billing, cash projection tools. Processes migration and set up of AR operations in Ireland.
Selected Accomplishments:
 Transition experience: migration of processes and procedures from US based HQ.
 Set up and managed global AR operations for a start-up company.
 Developed Excel-based projection tool, which helped to achieve projection accuracy and collections rate of 92%
 Project management : developed and implemented new processes and procedures to minimize credit risks, tighten control policies and improve efficiencies (consolidated billing and statements, company-wide credit limit and assessment policy)
 Liaised with system developers and engineers to fully utilize features of existing ERP system (NetSuite).
 Process improvement testing in Sandbox environment and close co-operation with system engineers during testing and implementation phase.
 Built and maintained relationships with global customer and vendor base (EMEA and APAC).
 Maintained daily and weekly reports (collections, cash flow, sales, commissions).
 Created process/procedure change documentation and manuals.

Assisted CMO in budget controls and analyzing monthly budget vs. actual spend. Maintained relationships with media agencies and country managers in 15 markets. Liaised with finance and marketing team to ensure compliance with internal procedures and policies.
Selected Accomplishments:
 Ensured payments across 15 markets to secure timely launches of media and marketing campaigns.
 Analyzed monthly spends in every market to ensure there is no overspend and any surplus can be fully utilized elsewhere.
 Built and maintained strong relationship globally with media agencies, country managers and internal teams.

Maintained AR for three companies belonging to Mediaforce Group. Processed and allocated payments. Billing and accounts reconciliation. Credit control.
Selected Accomplishments:
 Built and maintained very good relationship with customers and internal finance and IT department.
 Achieved timely collections among network of franchises in UK and IE (Pizza Hut and Domino’s).
 Daily AR activities and reporting maintained using CODA software.

Reviewed financial situation of individual customers, set up payment plans and negotiated settlements.
Selected Accomplishments:
 Achieved daily, weekly and monthly targets (cash, payment plans, calls).
 Encouraged and negotiated settlements with long term customers.
 Resolving incoming queries in a timely and professional manner.