Joanna Kantorek

RtR Senior Operations Manager, Infosys BPO Poland Sp z o. o.
Łódź, łódzkie

Umiejętności

Practical knowledge of computer systems and their applications (MS Word/Excel/Access/Power Point) Excellent communication & interpersonal skills Ability to interact with customer (incl. Management level) Experience in handling high pressure situations and deadlines Experience in process discovery, design & transition Experience in projects Experience in implementation of transactional based pricing

Języki

polski
ojczysty
angielski
biegły
niemiecki
podstawowy

Doświadczenie zawodowe

Infosys Poland Sp. z o.o.
RtR Senior Operations Manager
Reportees: 50+

Key areas of responsibility:
• Managing department of 50+ FTEs (30+ in core RtR area; 20+ in VAT & Tax area)
• Supervising RtR process transitions from various European countries to Lodz (Poland) and Pune (India)
• Assuring proper resource availability
• Realizing departmental strategic objectives, proper quality and timelines according to the SLA
• Ensuring effective communication with internal and external business partners
• Stimulating process improvements and support execution of departmental projects
• Coaching, mentoring and developing team leaders
• Implementing LEAN Management in F&A services environment
• Managing relations with clients
General Electric
Senior RtR Manager
Reportees: 6 direct, 70+ indirect

Key areas of responsibility:
• Leading all R2R areas, including the following ones: Compensation & Benefits, Other Assets & Liabilities, Cash & Banking, Fixed Assets, Equity, Closing & Reporting, Consolidation, supported by senior team leaders
• Supporting industrial businesses in EMEA and NAM regions in closing their books in the most effective way
• Working with Controllership, Operational teams & tax teams of the partner businesses, as well as the Corporate tax team
• Partnering with stakeholders and staff to drive operating performance & acting as champion for strategic initiatives within the organization
• Leading cross-functional projects to drive simplification throughout the organization and to improve rigor in key R2R processes, reducing costs & improving profitability – closely working with the R2R Performance and Productivity manager
• Developing and improving financial processes, partnering with IT & Systems: Finance reporting tools, Management reporting tools, BI dashboards to measure Input/Output and In-Process metrics
• Taking an active role in recruiting and selecting, as well as developing talents
Infosys Poland Sp. z o.o.
RtR Global Process Senior Operations Manager
Reportees: 7 direct, 550+ indirect

Key areas of responsibility:
• Operations Performance: driving continuous E2E KPIs and SLAs improvement; ensuring SLAs on global and region level green as per MSA;
• Standardization and Best Practice: sharing and implementing best practices including support
in deployment of transformation projects to create a standard, which can be rolled out across all regions and centers;
• Quality: ensure quality of business processes and it’s noiseless delivery (zero global level escalations not closed within 1 month);
• Relationship management with key Clients’ stakeholders.
Infosys Poland Sp. z o.o.
F&A Process Manager / Global RtR Design Program Manager
Reportees: 14 direct, 1500+ indirect

Key areas of responsibility – F&A Process Manager:
• Building strong F&A capabilities within European Centers;
• Translate client business mission into specific tasks/deliverables for offshore engagement;
• Coordination of high level operational challenges in existing engagements;
• Capturing & implementing best practices within F&A engagements across all delivery centers;
• Represent IBPO in key client meetings with various potential and existing client stakeholders (participate in discovery visits, due diligence, workshops, floor walks etc.);
• Take part in designing F&A solutions for potential customers (preparing and/or validating solution elements effort estimation, preparing pricing assumptions, delivery and governance models, transformation roadmaps, statements of work etc.)
• Work with Platforms, Alliances , Technology & Solution design teams to suggest solutions in F&A space;
• Work with clients through process reengineering, harmonization and improvement leading to increase
of quality and efficiency;
• Understand health of client F&A process, by understanding the inflows, critical to process parameters (attrition, knowledge management, etc);
• Understand the technology landscape of client process, and provide thought leadership on IT enabled transformation opportunities to client F&A process;
• Understand control framework of the process.

Key areas of responsibility – Global RtR Design Program Manager / Philips engagement:
• Leading the RtR transformation program to its successful completion;
• Maintain strategic alignment between the PMO and operations;
• Manage RtR program budget;
• Review global transformation projects progress, discuss and follow-up the global improvement projects;
• Coordinate projects and their interdependencies;
• Maximize innovation / best practice experience in the organization
• Set and review strategic priorities for the process
• Contribute on process definition.
Infosys Poland Sp. z o.o.
Rule Based Controlling Team Leader / GL Process Owner
Key areas of responsibility - Rule Based Controlling Team Leader:
• Organizing transition preparation process and discovery phase incl. RBC/JBC process mapping
and scope definition, preparation of transition plans, risk mitigation plans, governance models etc.;
• Leading transition from client location;
• Ensuring smooth transition, according to agreed timetable and scope;
• Key Performance Indicator set up and monitoring;
• Performing process discovery;
• Designing harmonized process and handling escalation & exceptions from harmonized process;
• Working out and maintaining transition plan;
• Coaching, mentoring and developing team members;
• Coordinating internal and external communication with all parties involved in the process.

Key areas of responsibility - GL Process Owner / Philips engagement:
• Designing process-based split;
• Defining potential efficiency gains;
• Mapping real FTEs vs discovery FTEs;
• Designing KPIs and future Transactional Based Pricing RUs;
• Defining Best Practices for R2R domain.
Infosys Poland Sp. z o.o.
Closing & Consolidation Team Leader
Reportees: 37 direct

Key areas of responsibility:
• Designing of new processes potential to transfer to BPO area;
• Negotiating with customers scope, timing, pricing of new services and supporting management in the scope extensions;
• Leading transition of defined processes;
• Leading transformation of transferred processes from migration into operational mode;
• Leading team of specialists;
• Managing of transferred processes;
• Process optimization and harmonization;
• Steering and driving the closing and consolidation process covering different Philips businesses and legal entities globally (approx. 1000 customers);
• Monitoring and reviewing completeness, timeliness, correctness and plausibility of financial reporting for all organizations to enable Sector/Corporate Control consolidation;
• Addressing shortcomings;
• Reporting progress and issues to Sectors/Corporate Control;
• Supporting and taking lead in the escalated individual Site/Sector issues;
• Managing Group Management Services and Innovation & Emerging Business closing & consolidation team;
• Monitoring and reviewing the effect of all implemented improvements and actions and being the liaison to Philips Sectors and Corporate Control for future improvements.
Philips Polska Sp. z o.o.
Specialist in GL Improvement Team
Key areas of responsibility:
• Leading internal/external projects;
• Defining and implementing improvement solutions in GL operations;
• Initiating actions to solve raised problems within GL department;
• Giving theoretical and practical support to GL Officers;
• Constantly cooperating with Site Controllers/BHF people;
• Communicating with Best In Finance/Product Division representatives/other Shared Service Centers and Corporate Control;
• Providing SSC Lodz Management with information in area of common GL issues and projects;
• Performing high added value tasks as defined by GL Management; escalating more problematic issues;
• Conducting trainings for GL Officers.
Philips Polska Sp. z o.o.
Accounting Associate in GL Department
Key areas of responsibility:
• Maintenance and reconciliation of chart of accounts;
• GL document processing and verification;
• Month end closing activities;
• Financial statements reporting;
• VAT France and Intrastat reporting;
• Fixed assets activation, reconciliation and retirement;
• Taking actions to improve and develop GL processes;
• Reports to internal and external customers (e.g. KPIs);
• Bank monitoring and reconciliation;
• Payroll and travel expense handling;
• Goods flow accounting;
• Stock reconciliation etc.
Nestle Polska S.A.
Trainee of „Nestlé Summer Internship Programme” in Controlling Department
Key areas of responsibility:
• Supporting Corporate Controlling Department in everyday duties and contributing significantly to Nestlé operations;
• Preparing financial statements and internal reports for its users;
• Estimating by means of financial and operational ratios financial and material situation of the company;
• Preparing sales budget;
• Calculating product prices.
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Consultant
Controlling & Economic Analyses Centre Ltd.
Key areas of responsibility:
• Translation of the Policy of Accounting „IAS Closing Guideline” for BSH Bosch;
• Participation in the project of Chart of Accounts in Elektrownia Bełchatów S.A.;
• Writing articles and books connected with accounting and taxes;
• Typing books and articles on an IBM Compatible PC using the Word for Windows word-processor;
• Organizing trainings in accounting;
• Dealing with classical secretarial tasks (correspondence, schedules etc.);
• Dealing with telephone queries from other companies and members of the public;
• Taking over full responsibility for the company’s operation while the supervisors were away.

Szkolenia i kursy

- Communication and Individual Effectiveness
- MEDIC approach in projects
- Customer Service Advanced
- Teamwork
- Work In Multicultural Team
- Microsoft Excel Advanced
- Hedging – Ferm Course & Deal Station 3
- BCS Advanced Key User Training & Key User Training SAP SEM BCS
- RPO – Introduction to SAP-Business Warehouse
- Financial Analysis
- IFRS only training
- Performance Appraisal Process
- Proffesional Interviews with Candidates
- Me as a Group Leader
- Leadership 4D
- Sales Development Training
- Green Belt
- Business Process Management
- LEAN Culture/Management
- Personal Development Training
- IFRS vs US GAAP and SOX
- Coaching

Edukacja

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Tax Law Postgraduate Studies organised in cooperation with Fiscal Hause, studia podyplomowe
Społeczna Wyższa Szkoła Przedsiębiorczości i Zarządzania w Łodzi
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Management and Marketing Studies; Specialization: Accountancy and Finance Management; Specialization block: Capital Comp, magisterskie
Uniwersytet Łódzki

Specjalizacje

Finanse/Ekonomia
Doradztwo/Konsulting
Finanse/Ekonomia
Księgowość

Zainteresowania

Cinema, foreign travelling, meetings with friends and sports: volleyball, bowling, pool

Scientific interests: Rules of Financial Outcome Measurements, Balance Sheet Items Valuation, Financial Accounting, Deferred taxes.

Organizacje

Member of:
- Polish Accountants Association,
- The Scientific Student Society of Accountancy at the University of Lodz “Sigma”

Inne

Certificates:
- Ministry of Finance Certificate of entitlement to the accounting bookkeeping services
- Business English Certificate Vantage

Major publications:
1. Rules for balance estimation and defining the financial outcome. Exercises with a Key – joint work under the supervision of E. Walińska, CCiAE Sp. z o.o., Łódź 2002.
2. The Perspectives of Development of Deferred Taxes Accountancy in Poland on the Basis of Questionnaires and Reports of Public Companies, joint work with E. Walińska,
E. Pietura, Theory Books of Accountancy, nr 13, SKwP, Warszawa 2003.
3. Fixed Assets of Low Value. Different in Taxes, Different in Books., joint work with E. Walińska, Rzeczpospolita, A Tax-Accountancy Guide for Entrepreneurs Dobra Firma, Edition 159/91 (6471), Warszawa, April 2003, s.10.
4. Redemption in Books and Taxes. Permanent and Temporary Differences., joint work with E. Walińska, Rzeczpospolita, A Tax-Accountancy Guide for Entrepreneurs Dobra Firma, Edition 161/96 (6476), Warszawa, April 2003, s.10-11.
5. Purchased, Produced on One’s Own. How to Define the Value of Fixed Assets for Taxation and Books., joint work with A. Wencel, Rzeczpospolita, A Tax-Accountancy Guide for Entrepreneurs Dobra Firma, Edition 165/106 (6486), Warszawa, May2003, s.10.
6. In Books and Taxes. The Consequences of Adopting Different Ratios., joint work with E. Walińska, Rzeczpospolita, A Tax-Accountancy Guide for Entrepreneurs Dobra Firma, Edition 179/147 (6527), Warszawa, June2003, s.10.
7. Redemption in Books and Taxes. The Differences in Principles and Methods., joint work with E. Walińska, Rzeczpospolita, A Tax-Accountancy Guide for Entrepreneurs Dobra Firma, Edition 187/171 (6551), Warszawa, July2003, s.12.
8. Policy of Accounting in the Decision-Making Process – questionnaire research results, joint work with E. Walińska, Theory Books of Accountancy, nr 15, SKwP, Warszawa 2003.
9. Meritum. Accounting 2005. Accounting and Reporting Financial, joint work under
the supervision of E. Walińska, Publishing House ABC, Polish Professional Publishing Houses Section Sp. z o.o., Warszawa 2005.

Recommendations:
“The Innovation & Emerging Businesses Sector within the Philips Group outsources it's SAP consolidation process to Infosys. Joanna leads the group and i (as controller at the time of this Sector) can only have positive feedback about her. Joanna is very pro-active and thinking in solutions instead of problems. She takes charge of situations” Jack Nijssen Global Business Process Owner Integrated Performance Management Philips Group, July 10, 2009

“Joanna is an expert an delivers reliable and punctual results.” Marco Verberk Sector Controller Innovation & Emerging Businesses, July 6, 2009

“While serving as Project Manager "Best in Finance" at PMS, Joanna was my direct contact at the Shared Service Centre in Poland. Joanna is smart, to the point and a proactive in her approach. She is amicable and a good people manager. It was a pleasure working with her and PMS benefitted from her efforts by having a smooth & problem free transition into a new consolidation system.” Eddo Verdoner, Project Manager "Best in Finance", Philips, May 30, 2007

“Joanna managed the services provided by the Philips Finance Shared Service Center in Poland as part of the BCS implementation project for the Philips organization. She did a tremendous job to make sure all services and communications were provided on time. It was a pleasure working with Joanna in this project.” Martin Wigchert, Program Manager SEM/BW, ICE Consulting Services, May 27, 2007

Grupy

Uniwersytet Łódzki
Uniwersytet Łódzki
Uniwersytet Łódzki powstał 24 maja 1945 roku jako kontynuator dorobku wcześniejszych instytucji działających w okresie międzywojennym w Łodzi. Obecnie jest jedną z największych polskich uczelni.
Business Consulting
Business Consulting
Grupa firm branży KONSULTING / DORADZTWO. Liderzy i Eksperci. Wydarzenia branżowe rynku konsultingowego i doradczego. Doradztwo finansowe, inwestycyjne, biznesowe, personalne. Consulting, Konsul
GL - Ogólne
GL - Ogólne
Dyskusja na tematy ogólne z zakresu biznesu, rynku pracy, internetu, gospodarki, itd.
LinkedIn
LinkedIn
LinkedIn @ GoldenLine Gruopa skupia użytkowników międzynarodowego serwisu społecznościowego "Linked In" moderator: http://www.linkedin.com/in/MarekHelinski
Mazda
Mazda
grupa miłośników skośnookich piękności
SAP SEM BCS Konsolidacja
SAP SEM BCS Konsolidacja
SAP SEM BCS Konsolidacja
Shared Services Centers in Poland
Shared Services Centers in Poland
Grupa przeznaczona dla obecnych, byłych i przyszłych pracowników Centrów Finansowo - Księgowych, Centrów Usług Wspólnych i BPO w Polsce
Top Manager
Top Manager
Zapraszam do dyskusji kadrę zarządzającą i młodych ludzi na początku kariery zawodowej.
WSPÓŁPRACA  BIZNESOWA
WSPÓŁPRACA BIZNESOWA
Grupa, w której można nawiązać kontakty handlowe, biznesowe. Zarekomendować siebie lub kogoś. Dla tych którzy chcą poszerzać swoje kontakty biznesowe http://www.goldenline.pl/grupa/networker