пропозиції роботи
Jerrold Pelupessy
The Optimus Prime of Customer Success
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Umiejętności
Adobe Acrobat
Adobe Creative Suite
After Effects
Boolean Searching
Coaching
CSS
media eletroniczne
Graphic Design
HTML
Illustrator
Java
LinkedIn
Microsoft Office
Outlook
PowerPoint
Rozwiązywanie problemów
Project Management
Rekrutacja
RightNow
Sales
Salesforce.com
Social Media
Sourcing
Wyławianie talentów
System Windows
Wordpress
3D Studio Max
Adobe Photoshop
excel
Obsługa klienta
Word
Client Service
customer relations
Consultancy
Premiere Pro
Konsultacje
FX
User Adoption
Języki
flamandzki
ojczysty
angielski
dobry
Doświadczenie zawodowe
Customer Success Consultant
LinkedIn
LinkedIn is the leading platform when it comes to professionally networking. Over a 277 million members are connected to each other to either stay in touch or to do business with each other.
I am part of the Product Consulting team. My goal is to educate our member and help them leverage LinkedIn so they can be more successful. I spend most of my working days doing the following supporting our clients and help them determine how to use the corporate products that LinkedIn has to offer.
I am part of the Product Consulting team. My goal is to educate our member and help them leverage LinkedIn so they can be more successful. I spend most of my working days doing the following supporting our clients and help them determine how to use the corporate products that LinkedIn has to offer.
Customer Support Representative
TomTom is leading the market in Personal Navigation Devices. I had the opportunity to help the customer support department with the following tasks:
- Resolving technical incidents, based on navigationsystems
- Handling the incidents via phone or e-mail
- Making sure that the customer gets to be well informed about all the functionalities of the bought device
- Resolving technical incidents, based on navigationsystems
- Handling the incidents via phone or e-mail
- Making sure that the customer gets to be well informed about all the functionalities of the bought device
Client Service Representative
Monsterboard.nl
The goal of Monster is to bring the Employer in contact with the (future ) employee. I was a member of the Client Service team , and was mainly supporting the Account Managers of Field Sales. Within this job i was assigned a customer base, that needed support and service on a pro active basis. My daily tasks were:
• Identifying and solve a wide variety of issues. Technical and administrative.
• Maintaining relationships with the customer, by contacting them on a pro active basis.
• Guiding employers how to use the products of the website. Provided trainingsessions by telephone, showing step by step how the system works.
• Giving advise how to use jobtext , and making it attractive for future candidates.
• Advising the recruiters how to search for the right job candidate in the Resume Database. The system was complex, my responsibility was to show the recruiters how boolean logic works, and how certain keywords can make a difference in finding the right job candidate.
• Planning the exposure ( banners, skyscrapers etc )
• Creating a exposure scheme, in that scheme i created a timetable when or how the exposure products were planned.
• Creating various reports concerning: Jobads and Banner impressions
• Creating and executing the “Job Clusters/Planning”
• Picking up the needs of customers, and translating them to the account manager.
• Joined visits, these visits were ment to support the account manager for proposal/renewal
• Identifying and solve a wide variety of issues. Technical and administrative.
• Maintaining relationships with the customer, by contacting them on a pro active basis.
• Guiding employers how to use the products of the website. Provided trainingsessions by telephone, showing step by step how the system works.
• Giving advise how to use jobtext , and making it attractive for future candidates.
• Advising the recruiters how to search for the right job candidate in the Resume Database. The system was complex, my responsibility was to show the recruiters how boolean logic works, and how certain keywords can make a difference in finding the right job candidate.
• Planning the exposure ( banners, skyscrapers etc )
• Creating a exposure scheme, in that scheme i created a timetable when or how the exposure products were planned.
• Creating various reports concerning: Jobads and Banner impressions
• Creating and executing the “Job Clusters/Planning”
• Picking up the needs of customers, and translating them to the account manager.
• Joined visits, these visits were ment to support the account manager for proposal/renewal
Senior Sales Medewerker XS4ALL
Unamic/HCN
XS4ALL is an internetprovider of the first hour that introduced acces to the digital web for consumers and businesses. Their marketshare in both segments is showing that they stilll are one of the best and trustworthy internetproviders up to this date. After being a normal Sales representative at first, i managed to grow in to a senior sales function, where i had the following tasks:
• Identifying and solving questions regarding internet orders, optional products
• Supervising over a group of 20 persons
• Coaching the agents in using the proper conversation techniques
• Organizing refreshments when new products were introduced to the market
• Identifying and solving questions regarding internet orders, optional products
• Supervising over a group of 20 persons
• Coaching the agents in using the proper conversation techniques
• Organizing refreshments when new products were introduced to the market
Eneco
Unamic/HCN
Eneco Energie is one of the biggest power suppliers of Holland. Here i was working as a customer support representative, and had the following tasks:
• Identifying and solving problems with invoices by phone and e-mail.
• Providing information about various proposals with existing and new customers.
• When customers received a reminder to pay their invoice, i was responsible to make sure that the customer would pay the invoice in time, or providing them with the information about the consequences.
• Identifying and solving problems with invoices by phone and e-mail.
• Providing information about various proposals with existing and new customers.
• When customers received a reminder to pay their invoice, i was responsible to make sure that the customer would pay the invoice in time, or providing them with the information about the consequences.
Szkolenia i kursy
Certyfikaty:
- LinkedIn Recruiter Expert
- LinkedIn Certified Professional–Recruiter
- LinkedIn Certified Professional–Recruiter
- LinkedIn Recruiter Expert
- LinkedIn Certified Professional–Recruiter
- LinkedIn Certified Professional–Recruiter
Edukacja
Internationale Groothandel, magisterskie
ROC Flevoland
Engels, Duits, Wiskunde, Economie, Nederlands, magisterskie
Het baken
, magisterskie
Kaardebol
Zainteresowania
Graphic design, filming, video, photography, digital media, print media, video games industry, recruitment, HR
