Jakub Karczewski

- Providing 2nd and 3rd line support in a busy Investment Banking Environment
- Supporting remote offices via phone and remote connections (SCCM, RDP, Unicentre) and onsite
support for over 1100+ users
- Managing users AD accounts (Active Directory, Server 2003, SCCM)
- Installing, testing and supporting VPN connectivity for the users (Citrix Environment, XenApp Access
Management Console)
- Diagnosing and resolving network problems (CISCO Environment, ACL’s, VLAN’s, Patching)
- Supporting communication devices, such as BB, iPhones, iPads (BB Enterprise Server)
- Supporting telecommunication infrastructure (Nortel)
- Liaising with other IT Teams to achieve contractual SLA’s
- Supervising Video Conference System (LifeSize)

- Providing support via phone and remote connections (VNC, RDP, Team Viewer) and onsite support for over 100+ users located within UK
- Diagnosing and resolving network problems (TCP/IP, DNS, DHCP, cabling)
- Rebuilding servers (Microsoft Server 2003) and resolving desktop (HP, Dell, Compaq), software issues
(Windows 2000, XP, Vista)
- Hardware installation and maintenance of equipment ranging from servers (HP ProLiant DL),
network printers (HP, Oce, Xerox), PDA, iPhones, Blackberry, laptops
- Administrating MS Server 2003 (Active Directory, Group Policy)
- Supporting MS SQL 2000, MS Cluster Server
- Daily data backups on all IT systems (VERITAS Backup Exec, Netbackup)
- Managing network storage (Netapps, WD)
- Supporting Unix system Solaris V. 8 and V.10
- Maintaining company Intranet and Internet websites using Dreamweaver CS, Photoshop CS
- Managing and supporting the telecommunication infrastructure (Avaya)
- Developing processes and procedures to increase effectiveness in the use of company software
tools
- Setup and supporting VPN issue
- Preparing documents and procedures for J-SOX compliance
- Carrying out several office moves within organisation
- Patching and cable management (Cat 5)
- Asset management
- Managing and deploying antivirus software (McAfee)
- Installing and managing CAD and CAE application

- Providing support onsite for all users
- Resolving any desktop (HP), software issues (Windows 2000, XP, Vista)
- Hardware installation and maintenance of equipment: desktops, network printers (Noritsu),
scanners, PDA, laptops
- Conducting effective research for new and/or upgraded software and hardware
- Diagnosing and resolving network problems (TCP/IP, DNS, DHCP, cabling Cat 5)
- Working on peripheral devices such as large format printers & scanners
- Web designing (HTML, XHTML and CSS, FTP, Dreamweaver, Fireworks, Flash)

- Providing 1st – 3rd line support for over 100+ users (on site and remote locations)
- Diagnosing and resolving network problems (TCP/IP, DNS, DHCP, cabling)
- Rebuilding servers (Microsoft Server 2000) and resolving any desktop, software issues (Windows 2000,
98 SE, XP)
- Administrating MS Server 2000 (Active Directory, Group Policy)
- Hardware installation and maintenance of equipment: servers, network printers (HP), projectors,
laptops
- Managing and supporting the telecommunication infrastructure (Alcatel)
- Managing and deploying antivirus software (Norton Antivirus)
- Daily data backups on all IT systems
- Performing system updates, upgrades and patches as needed
- Asset menegement
- Maintaining company Intranet website using Dreamweaver, Fireworks
- Developing processes and procedures to increase effectiveness in the use of company software
tools