пропозиції роботи
Jakub Dudkiewicz
Motocyklista !
Warszawa,
mazowieckie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
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Umiejętności
Umiejętności komunikacyjne
Event Management
Front Office
Gościnność
Hotel Booking
Zarządzanie hotelem
Przywództwo
Zarządzanie
Micros
Obowiązki recepcjonistki
Restaurants
Rooms Division
Praca w zespole
Turystyka
Obsługa pakietu MS Office
profesjonalna obsługa klienta
umiejętność słuchania
Szeroka wiedza w zakresie obsługi programa OPERA (PMS and Sales and Catering).
Umiejętność pracy pod ciśnieniem.
Kierowanie zespołe pracowników FO, HSK, organizacja przyjęć weselnych
Hotele
Języki
angielski
biegły
rosyjski
podstawowy
Doświadczenie zawodowe
Front Office Team Leader
- Ensuring smooth work of Front Office;
- resolving problems reported by the guest, making sure that guest is treated professional;
- coordination of work (FO staff, bellboys, doorman);
- reporting to General Manager, FOM and Executive Assistant Manager (Rooms Division);
- Taking payments, issuing invoices and making corrections, refunds to cc;
- taking the reservations and placing them in to the system;
- creating monthly report of up sell for Financial Director and Paymaster;
- taking care of main hotel email during weekends and late shifts;
- resolving problems reported by the guest, making sure that guest is treated professional;
- coordination of work (FO staff, bellboys, doorman);
- reporting to General Manager, FOM and Executive Assistant Manager (Rooms Division);
- Taking payments, issuing invoices and making corrections, refunds to cc;
- taking the reservations and placing them in to the system;
- creating monthly report of up sell for Financial Director and Paymaster;
- taking care of main hotel email during weekends and late shifts;
Recepcionis
- check -ins and check - outs.
- handling guests needs and requests in professional manner.
- handling guests needs and requests in professional manner.
Liquidator personal injury
- Examining claims under the insurance contract liability;
- Determination of liability;
- The formulation of the decision and the payment of benefits;
- Cooperation with law enforcement;
- Keeping records for claims;
- Consideration of appeals
- Determination of liability;
- The formulation of the decision and the payment of benefits;
- Cooperation with law enforcement;
- Keeping records for claims;
- Consideration of appeals
Coordinator Westin Service Express department
- Coordination of inter-branch cooperation (WSE, FO, HSK, ENG)
- Answering phone calls to the hotel / forwarding to the responsible persons / departments;
- Providing detailed information about the hotel (price / additional services / appearance and availability of rooms)
- Accepting all requests and wishes of hotel guests (restaurant reservations, inf. Tourism, organizing receipts from the airport, organization of individual trips (Warsaw, Krakow, etc., car rental), and their implementation;
- Taking orders from room service;
- Support system. micros-fidelio (Hospitality mangement system)
- Concierge duties
- Support system. StarGuest (reporting of all complaints and requests of guests)
- Answering phone calls to the hotel / forwarding to the responsible persons / departments;
- Providing detailed information about the hotel (price / additional services / appearance and availability of rooms)
- Accepting all requests and wishes of hotel guests (restaurant reservations, inf. Tourism, organizing receipts from the airport, organization of individual trips (Warsaw, Krakow, etc., car rental), and their implementation;
- Taking orders from room service;
- Support system. micros-fidelio (Hospitality mangement system)
- Concierge duties
- Support system. StarGuest (reporting of all complaints and requests of guests)
Attendant
- Implementation of orders room service
- Duties of bell-man
- Concierge duties
- Duties of bell-man
- Concierge duties
Szkolenia i kursy
Internal Hyatt and Starwood organizations training.
Edukacja
Hotelarstwo i Gastronomia, licencjackie
Wyższa Szkoła Ekonomiczna w Warszawie
Hospitality, magisterskie
Almamer szkoła Wyższa
Specjalizacje
Administracja biurowa
Sekretariat/Recepcja
Zainteresowania
- Motorcycles
- Tourism / traveling
- Tourism / traveling
Inne
Easy going, with high communication skills. Smiled and rather happy person.
Grupy
Hotel & Hotelarze
To miejsce spotkań wszystkich których istotną część w życiu stanowi praca w Hotelu.
Zaproś znajomych.
