Irena Kusiak

Monitoring and controlling workflow and distribution by analyzing accounts’ activities and balances
Liaising with counterparties to verify and resolve issues related to trade confirmation
Ensuring that all pre-settlement discrepancies with external parties are cleared
Acting as dedicated point of contact for specific hedge funds, to include specific and complex clients’ instructions
Excel manual calculations for CS, IRS, CDS etc, use of data from Reuters, Bloomberg
Ensuring that all instructions been timely and properly processed
Dispatching settlement instructions and monitoring outbound messages
Performing daily reconciliations and investigate all discrepancies in a timely manner
Handling mgmt. fee, invoice, and other ad hoc payments
Netting financial instruments as needed
Testing SWIFT payments when introduced to a new or an existing CP to move away from LOA
Monitoring SWIFT system to ensure all payments are sent/received
Collaborate with IMs, Traders, and external CP to resolve trade/funding related issues
Performing various control reconciliation/reporting to ensure integrity and accuracy of all feeds impacting the business
Producing reports on a daily/weekly/monthly/quarterly basis
Resolving difficult client issues and interfacing with back office and external counterparties
Processing and approving all client payment instructions accurately and efficiently as per Citco’s Service Level Agreement.
Carrying out intra day check lists to ensure all processes have been completed within strict deadlines
Supporting Account managers in rolling out new operational processes
Periodic reviewing of departmental procedures manual

Process daily OTC Derivative payments via internal payment system.
Call relevant counterparties for receipts, and processing via internal payment system.
Liaise with various counterparties to verify payment details.
Perform daily reconciliations to ensure settlement of transactions on SD+1
Prepare end of day transaction reports to circulate to clients & internal departments
Set-up & maintenance of Standard Settlement Instructions (SSI’s) in internal systems.
Interact effectively with treasury team members and supporting team(s)/department(s).
Collaborate with customers, technology and operations staff to proactively contribute to improved service through operational or financial analysis.
Work with multiple departments across the firm to drive results and deliverables.
Produce timely and accurate financials or reports.
May serve as interface between MIS and Operations
May work on special projects as needed
Work with client in a professional manner to resolve any open issues.
Support Account managers in rolling out new operational processes.
Process and approve all client payment instructions accurately and efficiently as per Citco’s Service Level Agreement
Monitor and control the central group email boxes
Carry out intra day check lists to ensure all processes have been completed within strict deadlines
Identifying issues/problems and therefore liaise with Account Managers and clients to resolve the matter
Cross reference deal tickets against client requests
Deal with all queries accurately and efficiently.
Identify gaps in the processes and document all findings
Propose solutions to bridge such process gaps to management as required
Carry out testing on all process enhancements to ensure the need of the business and client have been met
Reporting any errors to Management in a timely manner
Any other tasks as they arise

Reviewing work of Investor Relations administration staff and ensuring the rules and representations of the fund are adhered to
Proactively managing the team’s daily workflow and ensuring set deadlines are met
Completing monthly and ad hoc reports upon request and ensuring a high level of accuracy is achieved at all times
Working closely with and supporting Account Manager in ensuring the smooth running of the team and the ongoing adherence to procedures and processes
Building and maintaining relationship with the client and acting as an escalation point when Account Manager is unavailable
Processing capital transactions over the month end period
Updating of NAV, reporting to investors and maintaining share register
Assisting auditors and other fund participants and advisors
Liaising with investors in relation to anti-money laundering documentation
Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of hedge funds
Maintaining shareholders registers and acting as transfer agent
Processing and confirming subscriptions, redemptions, switches and transfers
Reviewing Anti-Money Laundering documentation for investors to ensure compliance to local legislation and to Citco Fund Services (Ireland) Ltd policies and procedures
Performing all of the investor related services of the Company’s investment fund clients
Communicating, maintaining relationships with and meeting the expectations of investors, investment managers, auditors and other fund participants
Communicating and liaising with internal Fund Accounting, Treasury, AML, Legal and Compliance teams on a regular basis

Completing monthly and ad hoc reports upon request and ensuring a high level of accuracy is achieved at all times
Building and maintaining relationship with the client and acting as an escalation point when Account Manager is unavailable
Processing capital transactions over the month end period
Updating of NAV, reporting to investors and maintaining share register
Maintaining shareholders registers and acting as transfer agent
Processing and confirming subscriptions, redemptions, switches and transfers
Reviewing Anti-Money Laundering documentation for investors to ensure compliance to local legislation and to Citco Fund Services (Ireland) Ltd policies and procedures
Performing all of the investor related services of the Company’s investment fund clients
Communicating, maintaining relationships with and meeting the expectations of investors, investment managers, auditors and other fund participants
Communicating and liaising with internal Fund Accounting, Treasury, AML, Legal and Compliance teams on a regular basis

Issuing of contract notes and statements
Reconciliation completion and clearance
Processing register maintenance requests
Adhere to procedures in relation to all tasks
Escalating issues where necessary
Following tasks through to successful completion
Taking responsibility for assigned tasks
Liaise with other departments in an effective manner
Seek and provide two-way communication
Follow tasks through to successful completion
Implement changes as necessary

Processing customers’ applications for electricity via CRM system
Registering customers’ with ESB Networks and monitor the status of these registrations
Handling customers queries and log all details
Responding to client enquiries with immediate answers
Liaising with 3rd Parties to obtain important information required for the customer
Keep logs of items outstanding and issues to specific department
Handling operational problems or flag those to Team Leader
Providing regular feedback to Team Leader or more senior colleagues with regard to workflow, issues etc
Following up registrations’ rejections, investigate and repair failed registrations’
Creating and maintaining detail and status of any issues/events
General database maintenance
Ensuring that agents are not short with registrations during working hours
Credit control and debt collection responsibility
Liaise with various departments on specific customer issues
Following up completion of gaps with relevant sales channel vendor contact
Provide hourly /weekly reports to Manager and Team Leader
Planning the distribution of work
Quality control/check of work of other agents
Monitoring and control targets
Problem solving
Production of exception reports to flag issues/events requiring action
Display effective team focus by assisting colleagues in their daily routine
Ability to prioritise tasks for oneself
Training new members of team (7 agents)
Any other duties deemed appropriate by customers

Carrying out face to face candidate interviews on a regular basis
Searching for suitable candidates using a variety of sources including current finishers, in-house database, external search engines, referrals and advertising
Cold calling new clients on a daily basis to obtain new business
Visiting clients on site to discuss new business
Interacting regularly with existing clients to obtain more vacancies
Preparing CVs for presentation to clients, and ensuring quality levels are sufficient for clients’ inspection
Development of leads for potential business
Recording details of the recruitment process i.e. CVs sent, interviews arranged, vacancy requirements and placements

Carrying out face to face candidate interviews on a regular basis
Searching for suitable candidates using a variety of sources including in-house database, external search engines, referrals, advertising
Database updating, CV’s and references translation (Polish- English, English-Polish)
Selection of CV’s and phone interviews with candidates
Providing information about job offers and the possibilities of employment in Poland and abroad
Organizing business meetings with clients
Co-creating guide folder for new clients
Business trips to meet with new clients
Presentation of the company’s terms and conditions including negotiating fees
Preparing reports containing information about recruitment
Putting job advertisements on websites, newspapers