Grzegorz Chudziak

• Provisioning and supporting IT desktop services for XL Catlin users in order to meet service level and performance targets
• Working with authoring resources to maintain procedural / system documentation in order to ensure that services are delivered efficiently and effectively.
• Provisioning support for ISDN / IP video-conferencing facilities as well as audio-visual systems in office meeting rooms to ensure an effective and efficient facility for users.
• Tracking and controlling any requests or incidents and maintaining full ownership of them in order to ensure a consistent and timely resolution.
• Updating users on the progress of incidents or requests assigned to Desktop support and confirming with the requester upon resolution / completion of the requirement.
• Providing “Hands and Eyes” support to the remote infrastructure support team in London / Europe with regard to Infrastructure incidents.

• Ensuring that user account provisioning and de-provisioning requests are accurately logged and implemented in timely manner, in line with agreed SLAs
• Provisioning timely communication to the business during life cycle of a service request
• Administrating user accounts in Active Directory, Exchange and other core services
• Ownership of administration for public folder, shared mailbox and distribution list requests
• Escalating any issues to the Service Desk Manager and ensuring that escalated issues are tracked efficiently and effectively
• End to end ownership of all account administration service requests and highlighting any issues to senior members of the team
• Developing and maintaining productive working relationships with all interfacing teams, including HR and Application Support
• Ensuring the IS Knowledge Base is maintained, used and updated consistently and that knowledge is checked and approved prior updating

Diagnoza oraz usuwanie problemów użytkowników banku w zakresie obsługi i funkcjonowania:
- systemu MS Windows XP,
- poczty MS Exchange,
- systemów bankowych (Pulpit, DEF3000),
- aplikacji WinSopok,
- komputera,
- skanera, drukarki,
- telefonów stacjonarnych i komórkowych

- bieżące raportowanie,
- prognozy na podstawie analizy dotychczasowych wyników,
- organizacja i planowanie pracy Konsultantów Centrum Obsługi Klienta,
- wsparcie merytoryczne i techniczne Kierowników i Koordynatorów Zmian,
- administracja systemów telkomunikacyjnych od strony Call Center