Temat: Cloud Services Support Engineer wanted

Role & Responsibilities:
Acting in the role of a Cloud Services Support Engineer, the selected candidate will:
● Monitor, troubleshoot and resolve issues reported by customers
● Work directly with internal and external customers to drive their technical issues to successful resolution
● Maintain clear, concise, and thorough documentation regarding issue resolution activities
● Contribute to the team knowledgebase
● Escalate technical issues per process to senior engineering resources within the team
● Provide clear and professional communications to both internal and external customers
● Document processes and procedures to improve team efficiency and customer satisfaction
Minimum Qualifications:
Possess a basic understanding of networking products and services specific to Data Center.
Understanding of network fundamentals with a focus on TCP/IP
Basic understanding of routing and switching protocols
Impeccable customer support/interactions skills
Excellent written and verbal communication skills
Flexible attitude
Experience with KVM or VMWare
Desired Skills:
● Experience/exposure with OpenStack is a major plus
● CCENT/CCNA level technical expertise
● Understanding or certification in ITIL is a plus
Where?- Cracow
Who?-Tribecoders.com
Salary?-12000 zl (B2B)
Ability to work remotely with limited supervision (is a plus)
If you are interested please contact me at klaudyna.dudzik@tribecoders.com