Temat: Customer Service&Support wanted

For one of our Client, a leading network provider currently we are looking for customer service&support

Role & Responsibilities
• Works for worldwide customers within her/his own team or with other Client's teams to solve problems and enhance future products with senior engineer supervision.
• Solves reported product and network problems of moderate and high complexity.
• Effectively utilizes technical and customer relationship skills as well as databases of existing issues, debugging tools and lab simulations to analyze problems and identify solutions with a high level of customer satisfaction.
• Provides systems/product training and identifies improvement opportunities and recommendations in products and processes.
• Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services.

Minimum Qualifications
• Bachelor’s or Master’s degree in engineering (Computer Science, Electrical Engineering, Telecommunications)
• Minimum 1 year of related experience involving customer exposure element in Security Technologies with special focus on AAA (802.1x, Radius) is a plus. Knowledge of Cisco Products (ACS, ISE, etc.. ) is a plus.
• Good technical foundation in networking (CCNA equivalent level or above desired)
• Fluent English

Desired Skills
• Passion and demonstrated ability to learn and work in a multicultural team environment
• Ability to drive to achieve goals with limited supervision

Offer
-Work in a prestigious company
-Very attractive salary
-B2B contract of employment
-Possibility of development

For more information please contact me at klaudyna.dudzik@tribecoders.com