Ewa Rembisz

- Overseeing and managing a team within Community Operations for a prestigious international company within the social media industry
- Identifying improvement opportunities in work-flow, and/or team structure and suggesting solutions
- Providing mentorship, guidance and career development to members in the team
- Team managment responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establishing team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Delivering projects involving quantitative analysis, industry research and development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identifying actionable insights, suggesting recommendations and influencing team strategy through effective communication
- Managing ad-hoc operational projects and process improvement initiatives as per Client requirements
- Identifying opportunities to improve user experience and interfacing effectively with other teams, delivery lead and Client teams
- Managing the performance of the team and acting as the team’s career counsellor
- Developing and administering team schedules and performance requirements
- Maximizing performance & engagement of all analysts in a team
- Accomplishing daily, weekly and monthly tasks required from a Team Leader
- Exceeding expectations in providing value for Accenture and the Client

- Content / Quality Review based on Client Policies and Procedures
- Responding to contacts from users within the agreed timelines and quality standards
- Identyfying inefficiencies / improvement opportunities in processes and suggesting solutions
- Interfacing effectively with other internal and Client teams (Market Point of Contact as well as Quality, Training and Policy Teams)
- Support for analysts: merits-related, technical, etc.
- Raising issues and trends
- Creating collections based on trends and delivering them to the Client
- Back up for Team Leader
- Preparing daily reports
- Ownership of the shadowing process for new joiners within the Spanish Team
- Attending meetings with the Client: Market Calls, Calibration Calls, etc.
- Responding to Client’s queries
- Delivering trainings for the entire Center, coachings, team huddles, refreshers, etc.
- Onboarding new Subject Matter Experts
- Buddy Program coordination (support for new joiners)
- Conducting the Happy or Not Campaign
- Evaluating language skills of candidates

- Content Review based on Client Policies and Procedures
- Responding to contacts from users within the agreed timelines and quality standards
- Identyfying inefficiencies / improvement opportunities in processes and suggesting solutions
- Interfacing effectively with other internal and Client teams
- Buddy support for new joiners
- Support for less experienced analysts
- Conducting shadowing for new joiners

- Content Review based on Client Policies and Procedures
- Responding to contacts from users within the agreed timelines and quality standards
- Identyfying inefficiencies / improvement opportunities in processes and suggesting solutions
- Interfacing effectively with other internal and Client teams
- Main Buddy support within the Team: conducting shadowing, reporting, coordinating
- Monitoring and reporting potential risks and issues
- Gathering feedback from the Team and reporting it within the Happy or Not
Campaign

- Support for the customers of the Logistics and Administration Department en EMEA for Hewlett Packard: Spain, Great Britain, Ireland, United Arab Emirates, Kenya, South Africa
- Monitoring delivery and collection process of the merchandise
- Customer support of the Recycling Center of the Client
- Delegating tasks within the Spanish and English Teams
- Monitoring task execution
- Preparing and updating daily reports
- Support and training for new employees

– Support for the guests
– Check-in / Check-out process execution
– Providing information and instructions
– Preparing daily reports
– Monitoring financial flow on a daily basis

– Support for the guests
– Check-in / Check-out process execution
– Providing information and instructions
– Preparing daily reports
– Training for new employees
– Monitoring financial flow on a daily basis

- Written Spanish-Polish translation
- Linguistic support in bags and accessories industry

- Telephone and e-mail support within the Hotline 'Tourist Emergency Line' for foreign tourists in Poland - Solving issues and problems
- Providing information and instructions
- Interpreting assistance for the Police and other services

- Updating data base of the Bureau
- Daily support for the employees
- Translation services: Spanish-Polish and Polish-Spanish