Ewa Kawecka

- Partner with wide range of internal business units
- IT Demand Management, owner of full cycle: from requirements to release
- Relationship management across internal IT, Business and Vendors

- Coordinate of all activities to deliver the service in accordance with contractual scope and target levels
- Service delivery management and day to day support for finance department
- IT Change Management process owner
- Responsibility of dedicated applications
- Relationship management across internal IT, Business and Vendors

- Design and implement new role of MSM into organization
- Accountable for relationship management & market’s (Customers) satisfaction on behalf of entire GSS (SPOC for Western Europe region)
- Effectively build E2E business relationship with key stakeholders (Markets/Customers in European region and Shared Service),
- Established and manage team of Market Service Managers,
- Proactively support development, standardization, key projects, share best practice
- Business outcome delivery for the markets
- Facilitate and coordinate governance boards

Germany Nearshoring Country Manager, FAO (Nov 2016 - May 2018)
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- Management of service delivery for all German customers in FAO
- Developing relationship with the customers and internal site in Germany
- Manage of additional projects: RPA/IA, Global training development project, Continuous improvement,

Accounts Receivable and Payments Manager in FAO (Mar 2015 - Nov 2016)
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- Management of the AR/PMTS - several customers, countries (increasing FTEs by 100% yearly)
- Supervision of Business Balanced Scorecard (KPIs, cost control, efficiency, productivity)
- Budgeting and cost control,
- Global processes improvement, harmonization and standardization
- Implementation of the new Clients
- Coaching of promoted Team Leaders
- Manage of RPA/IA project (Robotics Process Automations) in FAO

Accounts Payable & Accounts Receivable Manager in FAO (May 2011 - March 2015)
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- Service Delivery management for new established site - AP/AR/PMTS - several customers, countries (from 20 FTE to over 100 FTE's),
- Implementation of process approach model,
- Establishing and coaching TL's team,
- Focusing on the client specifications within agreed SLAs, KPI's
- Improving and developing team efficiency, productivity
- Implementation of the new Clients

- Management of all incoming payments (EFT, credit cards, cheques),
- Matching payments with relevant customers accounts,
- Liasing with internal Customer Care department based in Ireland,
- Management of two internal payments process,
- Cooperating with accounts payable relating to Purches Order invoices,
- Maintaining Customer details and queries,
- Preparing credit notes and manual invoices,
- Working with SAP.

- Debt Collection (via Phone and email),
- Prepare the information requested by internal and external Auditors,
- Ability to work across a number of different accounting systems,
- Processing high volume of data, Preparing invoices and credit notes and statements,
- Liaising with internal non Accounting Staff,
- Ensuring accuracy of billing data - liasing with sales coordinators across Europe,
- Maintaining Customer Details and queries

- Management of all scanning projects,
- Coordination and supervision scanning team,
- Monitoring daily performance and targets,
- Supervising quality controls,
- Monitoring all formats/indexing/work flow of projects,
- Updating daily reports/KPI
- Work actively with Account Managers / Supervisors,

- Post management (sorting, checking and scanning 500
documents per day),
- co-operating with Pfizer`s teams in Europe, Invoices (working with Oracle Business System),
- Data entry,
- Filling,
- Management of Sequential Number collection project for Italian market.

- Processing invoices
- Post Management (receiving and sending the post for the authorisation)
- Data entry,
- Indexing,
- Working with PTSB computer systems (Unibanks, SUN, Ptsb Workdesk),
- Liasoning with the clients (phone, mail),

- Data entry,
- Working with PTSB computer systems (Unibanks, Ptsb Workdesk),
- filling

Liasoning with the clients by phone, Presenting and selling the new products and offers to company`s customers.

Liasoning with the clients, Housekeeping, Serving meals, Help with the horses

Liasoning with the clients (phone, e-mail, personally), Presenting and selling the new products and offers to company`s customers.

Supervising the company`s sales representatives regarding their official job reports, The company`s data menagement, Reporting procedures to the Main Manager

Housekeeping, Serving meals, Cleaning public areas, Help with the horses

Trzykrotny pobyt podczas wakacji.
czerwiec - Pazdzirnik 2002, 2003,2004