Elżbieta Raczkowska

Dyrektor Operacyjny, Fiserv Polska
Warszawa, mazowieckie

Umiejętności

Budżety Analiza biznesowa Rozwój działalności Zarządzanie wydajnością Zarządzanie zmianą Negocjacje kontraktu Świadczenia pracownicze zaangażowanie pracowników Stosunki pracownicze Employer Branding Umowy o pracę Finanse Prognozowanie konsulting HR Tworzenie polityk HR Human Resources Prawo pracy Przywództwo Zarządzanie Management Consulting Marketing Negocjacje New Business Development zarządzanie operacyjne Rozwój organizacyjny Outsourcing Zarządzanie personelem zaopatrzenie Project Management Planowanie projektów Rekrutacja Sales Start-upy Strategia łańcuch dostaw zarządzanie talentami Szkolenie zarządzanie dostawcami Zarządzanie zespołem negotiations Mergers & acquisitions Suppliers Development

Języki

polski
ojczysty
angielski
biegły
rosyjski
biegły
niemiecki
podstawowy
włoski
podstawowy

Doświadczenie zawodowe

Fiserv Polska Sp z o.o.
Operations Director /Dyrektor Operacyjny
HR Operations (HR, Administration, H&S, Facilities):
- Supporting the implementation of the global strategy, HR initiatives and processes
- Creating and/or maintaining local HR policies and ensuring consistency in their application in conjunction with Corporate HR
- Partnering with Corporate C&B to ensure that the compensation strategy is aligned with the local need and consistent across line of business
- Planning and managing training
- Partnering with line managers and the business on appraisal and PDP processes
- Counseling employees and managers on performance related issues
- Partnering with Corporate HR and Business on Talent Management and Development
- Managing the whole recruitment cycle
- Managing and resolving employee relations issues
- Ensuring legal H&S compliance in all areas
- Drafting policies and procedures as well as employment contracts in line with company guidelines and local legislation


Finance and Legal:
- Signing contracts and declarations as designated company representative (Autonomous Proxy)
- Managing Risk by keeping the Corporate and local management informed of any risk; ensuring that all involved parties comply with audit requirements;
- Representing the company to local/regional authorities
- Negotiating contracts and managing relations with all suppliers
- Preparing and managing budget for all local cost centres
- Supporting Corporate and local management with any contractual issues regarding clients or contractors

Business Development and Marketing responsibilities for CEE Region:
- Brand awareness and PR activities
- Developing and maintaining good working relationships with all third parties
- Coordinating activities in the region which promote Fiserv products and services, including Trade Shows, Seminars, partner events
- Managing and coordinating all marketing, advertising and promotional staff and activities in cooperation with Sales and marketing departments in the US and UK
Fiserv Polska Sp z o.o.
HR and Administration Director/ Dyrektor Personalno - Administracyjny
Establishing Fiserv Polska
Setting up and running HR and Administration Department from scratch in a new Company
Implementing of HR procedures and systems: job descriptions, appraisal system, recruitment proces etc
Managing recruitment
C&B
Training
Managing the whole spectrum of ER issues

Managing financial and legal matters of the company
Managing relations with third party suppliers and service providers
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Administration Manager/ Kierownik Administracyjny
Fiserv (Europe) LTD
Managing Polish Representative Office of International Company
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Referent/Officer
Urząd Rady Mnistrów
•Establishing and maintaining cooperation with local administration authorities
•Member of the Team of Specialists for Strategic Government Programs

Szkolenia i kursy

“Management 2008” ICAN Leadership Academy in co-operation with Harvard Business School

Course for Supervisory Board Members, Eurofinance, Warsaw, Poland

Thomas International – Personal Profile Analysis; Recruitment

In – House training in the USA and the UK: Change Management, Talent Management, Leadership, Skills Assessment, Succession Planning,
Performance Management

Edukacja

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HR Management /Zarządzanie Personelem, studia podyplomowe
Akademia Leona Koźmińskiego w Warszawie
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Management, magisterskie
Harvard Business Review Poland's Strategic Leadership Academy (ICAN Institute)
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General Management, MBA
Warsaw University/ Uniwersytet Warszawski
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Mediterranean Archaeology /Archeologia , magisterskie
Uniwersytet Warszawski

Zainteresowania

Travelling, Photography, Art, Fashion, Music

Organizacje

Polish Business Roundtable
American Chamber of Commerce
British Polish Chamber of Commerce
International Forum for Women
Professional Women Networking

Inne

Skills:
Start-up Operations, Business Development, Procurement, Negotiations, Contract Negotiations, Recruitment, Employee Relations, Employment Law, Organizational Development, Operations, Management, Strategy, Change Management

Grupy

Akademia Leona Koźmińskiego
Akademia Leona Koźmińskiego
Niepubliczna szkoła wyższa o statusie akademii założona w 1993 r. Najbardziej akredytowana i najwyżej notowana w międzynarodowym rankingu Financial Times szkoła biznesu w Europie Środkowo-Wschodniej
Uniwersytet Warszawski
Uniwersytet Warszawski
Uniwersytet Warszawski, założony w 1816 roku, jest największą polską uczelnią i jednocześnie jedną z najlepszych w kraju.
Zarządzanie
Zarządzanie
Grupa dla zarządzających, chcących zarządzać i lubiących dzielić się wiedzą z zakresu zarządzania.