пропозиції роботи
Diogo Sales
IT Helpdesk Analyst, INSIGMA IT Engineering
Łódź,
łódzkie
Dołącz do GoldenLine i obejrzyj pełny profil tego użytkownika
Zobacz pełny profil
Umiejętności
Księgowość
Wojsko
Brazilian Jiu-Jitsu
Brazilian Portuguese
Biznes
Analiza biznesowa
Język angielski w biznesie
procesy biznesowe
CEO
Cisco Telepresence
CSS
Angielski
English & Spanish languages
Piłka nożna
FrontPage
Global Business Management
globalne przywództwo
Globalny Marketing
HTML
Serwery IBM
Kaspersky
Języki
Laptopy
Linux
Linux Firewalls
Linux Server
MBA
Microsoft Office
Projektowanie sieci
Inżynieria Sieci
Bezpieczeństwo sieci
PHP
Portugalski
Sprzedaż i Marketing
SAP
SAP ERP
SAP FICO
SEO
Arcitektura serwera
Server Migration
Server Monitoring
Serwery
Service Desk
Hiszpański
Spanish-English
Język hiszpański
Symantec Backup
Symantec Endpoint Protection
Team-oriented
TeamMate
Praca w zespole
pomoc techniczna
System Windows
Windows NT
Windows Security
Windows Server
cisco
Języki
hiszpański
ojczysty
portugalski
ojczysty
angielski
biegły
włoski
dobry
polski
podstawowy
Doświadczenie zawodowe
Editor
Sociedade Automotiva
IT Helpdesk Analyst
INSIGMA IT Engineering
Receive and make technical support calls to the I.T.Department and log
them in the Help Desk Tracking System.
Forward technical support issues that can not be addressed by the Help
Desk to the appropriate technician.
Troubleshoot and resolve end-user hardware, operating system, and
softwarerelated problems, when possible from the Help Desk.
Troubleshoot and resolve basic network and server access problems for
endusers, when possible from the Help Desk
them in the Help Desk Tracking System.
Forward technical support issues that can not be addressed by the Help
Desk to the appropriate technician.
Troubleshoot and resolve end-user hardware, operating system, and
softwarerelated problems, when possible from the Help Desk.
Troubleshoot and resolve basic network and server access problems for
endusers, when possible from the Help Desk
IT Support
Give 1st line support for those clients: Arcelor Mittal, Glaston Brasil,
Normet and Iberia at Shared Desk Project.
Answer Emails with Microsoft Outlook 2007 from users located in
Luxembourg and creating incident tickets in ITSM following the
procedures and the training given
Receive phone calls in English, Portuguese and Spanish, identify the
issue, try to solve if possible. If not, assign for responsible team.
Reset or change password accounts in active directory
Normet and Iberia at Shared Desk Project.
Answer Emails with Microsoft Outlook 2007 from users located in
Luxembourg and creating incident tickets in ITSM following the
procedures and the training given
Receive phone calls in English, Portuguese and Spanish, identify the
issue, try to solve if possible. If not, assign for responsible team.
Reset or change password accounts in active directory
Technical Support Specialist (Temporary position)
Give 1st line support for those clients: Arcelor Mittal, Glaston Brasil, Normet and Iberia at Shared Desk Project.
Answer Emails with Microsoft Outlook 2007 from users located in Luxembourg and creating incident tickets in ITSM following the procedures and the training given
Receive phone calls in English, Portuguese and Spanish, identify the issue, try to solve if possible. If not, assign for responsible team.
Reset or change password accounts in active directory
Answer Emails with Microsoft Outlook 2007 from users located in Luxembourg and creating incident tickets in ITSM following the procedures and the training given
Receive phone calls in English, Portuguese and Spanish, identify the issue, try to solve if possible. If not, assign for responsible team.
Reset or change password accounts in active directory
Supervisor de Suporte
Supervisionar e prover primeiro nível de suporte para os projetos: Arcelor Mittal, Glaston Brasil, e Normet Iberia no Projeto Shared Desk.
Responder e-mails com o Microsoft Outlook 2007 de usuários localizados em Luxemburgo e criação de tickets de incidentes em ITSM seguindo os procedimentos e o treinamento dado
Receber chamadas telefônicas em Inglês, Português e Espanhol, identificar o problema, tentar resolver se possível. Caso contrario encaminhar para a equipe responsavel
Redefinir senhas dos usuarios no Active Directory conforme solicitação dos mesmos
Responder e-mails com o Microsoft Outlook 2007 de usuários localizados em Luxemburgo e criação de tickets de incidentes em ITSM seguindo os procedimentos e o treinamento dado
Receber chamadas telefônicas em Inglês, Português e Espanhol, identificar o problema, tentar resolver se possível. Caso contrario encaminhar para a equipe responsavel
Redefinir senhas dos usuarios no Active Directory conforme solicitação dos mesmos
IT Analyst
Provide Help desk support 1st level to user’s for Cummins Brazil Project
with Remedy, liaising extensively with external or internal clients,
translating client requirements into highly specified project briefs
Identifying options for potential solutions and assessing them for both
technical and business suitability, produce project feasibility reports
Maintain inventories of hardware and software, site and/or server
administration, user’s access, security planning and working flexibly to a
deadline, give on-job training to new staff, Analyze business procedures
and problems to determine data-processing needs.
with Remedy, liaising extensively with external or internal clients,
translating client requirements into highly specified project briefs
Identifying options for potential solutions and assessing them for both
technical and business suitability, produce project feasibility reports
Maintain inventories of hardware and software, site and/or server
administration, user’s access, security planning and working flexibly to a
deadline, give on-job training to new staff, Analyze business procedures
and problems to determine data-processing needs.
Senior Laptop/Desktop Technician
The New LaptopShop
Replace defective parts, soldering damaged circuit boards, removing viruses, spyware or Trojans; Improve overall computer’s performance, reliability and security
Communicate with customers and determine the best solutions for their computer needs
Change obsolete parts and find the upgrades that best match the system keeping the cost as low as possible for the customer and the company.
The New Laptop Shop
Communicate with customers and determine the best solutions for their computer needs
Change obsolete parts and find the upgrades that best match the system keeping the cost as low as possible for the customer and the company.
The New Laptop Shop
Técnico de Informática - Dublin, Ireland
The New LaptopShop
Substituir peças defeituosas, solda de placas de circuito danificadas, remoção de vírus, spyware ou trojans; Melhorar o desempenho, confiabilidade e segurança do computador em geral.
Conversar com os clientes e determinar as melhores soluções para as suas necessidades.
Trocar peças obsoletas verificando a compatibilidade do sistema e encontrar as atualizações que melhor combinam com o sistema mantendo o custo mais baixo possível para o cliente e a empresa.
Conversar com os clientes e determinar as melhores soluções para as suas necessidades.
Trocar peças obsoletas verificando a compatibilidade do sistema e encontrar as atualizações que melhor combinam com o sistema mantendo o custo mais baixo possível para o cliente e a empresa.
Network Administrator (Temporary Project)
NCR Corporation
Responsible for Itau Bank network based on Windows Server 2000 and Windows NT services like Active Directory, DHCP, DNS, WINS and Routing
Administrating the total of 50 servers running on Microsoft Windows Server 2003 including, Terminal Server and File and Print Server, SQL 2000 servers
Implementing and administrating ISA Server 2006, SMS 2003, MOM 2005, Network load balancing, WSUS, and McAfee ePolicy Orchestrator Anti-virus server into Sage.
Administrating the total of 50 servers running on Microsoft Windows Server 2003 including, Terminal Server and File and Print Server, SQL 2000 servers
Implementing and administrating ISA Server 2006, SMS 2003, MOM 2005, Network load balancing, WSUS, and McAfee ePolicy Orchestrator Anti-virus server into Sage.
System Administrator
Associated Press
Responsible for Itau Bank network based on Windows Server 2000 and Windows NT services like Active Directory, DHCP, DNS, WINS and Routing
Administrating the total of 50 servers running on Microsoft Windows Server 2003 including, Terminal Server and File and Print Server, SQL 2000 servers
Implementing and administrating ISA Server 2006, SMS 2003, MOM 2005, Network load balancing, WSUS, and McAfee ePolicy Orchestrator Anti-virus server into Sage.
Administrate Sendmail and FTP server running on Linux system.
Administrating the total of 50 servers running on Microsoft Windows Server 2003 including, Terminal Server and File and Print Server, SQL 2000 servers
Implementing and administrating ISA Server 2006, SMS 2003, MOM 2005, Network load balancing, WSUS, and McAfee ePolicy Orchestrator Anti-virus server into Sage.
Administrate Sendmail and FTP server running on Linux system.
SAP Business Analyst
Bradesco Cartões
Took part in the entire project life cycle, including requirements workshops, planning/design sessions, development/solution selection/configuration, training/education, and support activities as part of the company’s implementation of enterprise process, data, and information systems.
Maintained a portfolio of business applications and modules along with support processes across the enterprise - combining depth and breadth of Information Technology experience, functional expertise, and business acumen to provide high-quality business system solution delivery and support.
Worked closely with functional leaders and professional staff in the global finance community to develop clear project/business requirements and business case(s).
Deployed solutions through custom or package module configuration, while coordinating and controlling scope, budget and schedules of the project and any assigned project team members. This includes the proactive identification and resolution of issues relating to the project, process, or technology.
Assigned specific tasks in other projects of a broader nature that involve integration of financial systems with other initiatives, including in-country or regional ERP implementations. This integration occurs vertically and horizontally with other business solutions. Vertical integration included management decision support and commercial solutions (Data Warehousing, CRM, Pricing/Margin Management, etc.), while horizontal integration included other associated solutions, such as (Sales/Commercial, Manufacturing/Operations, Supply Chain, and others).
Partnered with functional and IT colleagues - often include Senior Management, serves as a catalyst for the global adoption of transformational and/or incremental continuous improvement solutions on a global basis. This includes working within the enterprise standard in many areas, including configuration, data design, reporting, functional footprint, extensions and third-party integrations.
Maintained a portfolio of business applications and modules along with support processes across the enterprise - combining depth and breadth of Information Technology experience, functional expertise, and business acumen to provide high-quality business system solution delivery and support.
Worked closely with functional leaders and professional staff in the global finance community to develop clear project/business requirements and business case(s).
Deployed solutions through custom or package module configuration, while coordinating and controlling scope, budget and schedules of the project and any assigned project team members. This includes the proactive identification and resolution of issues relating to the project, process, or technology.
Assigned specific tasks in other projects of a broader nature that involve integration of financial systems with other initiatives, including in-country or regional ERP implementations. This integration occurs vertically and horizontally with other business solutions. Vertical integration included management decision support and commercial solutions (Data Warehousing, CRM, Pricing/Margin Management, etc.), while horizontal integration included other associated solutions, such as (Sales/Commercial, Manufacturing/Operations, Supply Chain, and others).
Partnered with functional and IT colleagues - often include Senior Management, serves as a catalyst for the global adoption of transformational and/or incremental continuous improvement solutions on a global basis. This includes working within the enterprise standard in many areas, including configuration, data design, reporting, functional footprint, extensions and third-party integrations.
Edukacja
English Literature, licencjackie
Grafton College, Dublin
Business Administration, magisterskie
Unisuam
Specjalizacje
IT - Administracja
Wsparcie techniczne/Helpdesk
Zainteresowania
Football (Soccer), management training, new technology, investing, snowboarding, base jumping, surfing, learn new languages, WORK HARD and travel
