David Chikashua

www.sermo.com
• Devised and implemented changes in fieldwork resourcing management function, planned human resources, drafted process workflow, developed procedures and advised IT engineers on internal software system requirements.
• Met company business growth targets by increasing internal fieldwork performance and expanding network of EMEA suppliers.
• Developed partnerships with F2F freelancers, medical associations, publishers and healthcare platform providers.
• Controlled team with high purchasing budget and generated substantial savings by supplier cost reduction and streamlining internal fieldwork activities.
• Provided help to resource managers to find proactive fieldwork solutions and aid client service teams deliver single, multi-wave and mixed methodology projects goals.
• Prepared budget and other financial performance reports for C-level executives.
• Advised client service teams on project fieldwork feasibility and costs.
• Hired and trained a team of regional resource managers, provided training and professional assistance to regional heads.

• Worked closely with sales team analysing market demand, identifying growing fields of research, and devising strategies to maximise the impact of fieldwork recruitment tasks to secure the company’s ability to win more business.
• Managed the company’s global online healthcare market research panel building operations, monitored the performance of internal and vendor fieldwork teams.
• Provided on-site training to fieldwork managers and supervisors in different regions.
• Directed the hiring, training and performance evaluations for APAC, EMEA and Americas Resource Managers and supervised their daily activities.
• Cultivated effective partnerships with engineering, project management, sampling and fieldwork staff.
• Communicated Resource Management team plans and accomplishments to verify alignment with senior management objectives.
• Sourced reliable sample providers, negotiated cost-effective deals and completed end-to-end purchasing process.

• Managed project fieldwork for UK, Ireland and other markets.
• Defined and tracked fieldwork effectiveness and adjusted strategies accordingly.
• Successfully allocated global fieldwork resources weekly demands using various internal HR tools.
• Monitored performance of panel building tasks carried out by internal and vendor fieldwork teams.
• Provided training and assistance to junior resource managers.

• Executed market research panel building exercise in the UK exceeding the target by 10%.
• Worked closely with remote project management teams, meeting project targets, budget and deadlines by a smart selection of respondent recruitment methodologies and excellent fieldwork execution in the UK market.

• Conducted phone-to-web recruitment and full CATI interviews on various health, veterinary and IT related topics in English and Russian languages.
• Recruited patients, caregivers and healthcare professionals to online market research panels in the UK, Ireland, US, Canada, Australia, New Zealand and Russia.
• Been recognised as the Top Performer by recruiting highest number of the UK respondents into panel and contribution towards project success.