Daniel Regulski

- overall operational responsibility for daily management of Self-Service Infrastructure Platform (Iaas/PaaS/SaaS) towards internal global service delivery organization / 9 business units located in Canada, India & Europe
- team leadership of IT Infrastructure & Application SMEs in multicultural, dispersed environment (13,5 FTE located in Europe & Asia)
- responsibility for service lifecycle management
-responsibility for financial management of Infrastructure Programs (reporting, planning, budgeting, invoicing)
- focal point of contact for customer-related matters (onboarding requests, service enhancements, RFSs, escalations)

- end-to-end project management for the implementation of OSS/BSS tools for local units as a part of transition and transformation programs in Middle East & United States
- end-to-end project management for the implementation of internal IT Projects to improve efficency & time to market for internal initiatives
- Project lifecycle management covers: Presales/Value Study Creation ; Project Initiation (scoping,budgeting,staffing,scheduling) ; Execution (inc 3PP mgmt) ; Handover towards Operations Team & Closure
- participation in contract preparation - onsite presales & consulting engagement with internal & end customer
- leading virtual integration project teams (10+ members) in multicultural, geographically dispersed environment

Business Domains: BIDWH, Workforce Mgmt, Incident,Problem & Change Mgmt, Process & Workflows Automations

- overall responsibility for ITIL Problem Management Process on assigned accounts across Central Europe
- supervision of Problem Management reporting (KPIs /PIs/SLAs/WLAs/OLAs)
- conduction of Post Implementation Review and RCAs for critical problems
- assisting the Problem Management Global and Regional Process Owners in driving cross-account process standardization

- preparing, defining and improving set of KPIs to meet quality policies and meet OLAs
- continually identifying and improving internal procedures and quality in accordance with lean management methodology
- preparing all related project management documents, ROI studies and value propositions to customer C-level executives
- managing internal financial software revenue assurance projects as a country leader
- coordinating internal technical and operational resources in positioning proposals to customer during sales cycle

-driving software licenses sales activities to territory accounts
-creating and communicating tailored value propositions, ROI studies and proposals to decision makers / C-level executives
-coordinating internal technical and operational resources in positioning proposals to customer during sales cycle
-coordinating marketing and business development actions with BP Service Delivery & Business Development Management

- providing Project Executive single point of contact and being the advocate between Service Delivery and Project Executive/Customer
- managing delivering to contract performance standards and client measurements / monitoring and managing SLA
- preparing, defining and improving set of KPIs to ensure quality and meet OLAs
- participating in response to RFS's on behalf of the delivery organization
- ensuring positive customer satisfaction and customer relationship is maintained

-providing operational support for service requests, incidents, problems, changes
- developing and optimizing solutions for reported incidents, problems, changes and service request