Umiejętności
CRM
HPSM
Kanban
Master Data
PRINCE2
SAP
SAP BI
SAP BW
SAP Consulting
SAP CRM
SAP Functional Consultants
SAP SD
Scrum
SQL
Wiki Development
Agile
Analiza biznesowa
Segmentacja
Koordynacja projektu
Test Manager
ITIL V3
Elektroniczna wymiana danych
Certyfikowany Project Manager
SAP Jam
C4C
yMkt
Języki
polski
ojczysty
angielski
biegły
rosyjski
podstawowy
Doświadczenie zawodowe
Head of CRM & eBusiness Support - BSH Digital Competence Center - Warsaw
BSH Hausgeräte GmbH / BSH Sprzęt Gospodarstwa Domowego sp. z o.o.
Leading a team of 11 inhouse consultants experienced in the areas of B2B, B2C CRMs (SAP CRM, C4C, yMkt, SAP JAM) & eBusiness solutions responsible for worldwide support, project management, system customizing, trainings and business consulting in BSH Group.
B2B CRM & Sales Process Consultant - BSH Digital Competence Center - Warsaw
BSH Hausgeräte GmbH / BSH Sprzęt Gospodarstwa Domowego sp. z o.o.
Support for users of global BSH CRM system (web-based as well as SAP GUI application that supports relevant CRM processes in area of B2B sales)
* Investigation and analyzing trouble tickets reported by end-users of CRM system
* Troubleshoot issues and work towards timely resolution according to SLA
* Maintaining system documentation (technical, user)
* Engagement in change implementation activities (customizing, test execution, transport management, mass uploads etc.)
* Work with project team on new roll-out projects
* Knowledge sharing/training within support team and business users
* Handling other service requests
* Investigation and analyzing trouble tickets reported by end-users of CRM system
* Troubleshoot issues and work towards timely resolution according to SLA
* Maintaining system documentation (technical, user)
* Engagement in change implementation activities (customizing, test execution, transport management, mass uploads etc.)
* Work with project team on new roll-out projects
* Knowledge sharing/training within support team and business users
* Handling other service requests
COC & EDI Project Coordinator
* Coordination and management of IT projects e.g.:
• Implementation and development of ContiOnlineContact 2.0 – B2B Ad hoc EDI platform based on Java, integrated with SAP (Application Manager / Local Project Manager / Tester)
• Implementation of SAP CRM + BI for Poland and Baltics (Trainer / KeyUser / Business Analyst)
• EDIWheel (EDIFACT, XML, CSV) implementation projects (Project Coordinator / Technical Support)
• Knowledge Management System based on Microsoft SharePoint Services (Project Management Support / Analyst / Developer)
* Managing network infrastructure (Windows 2003/2008 Server, MS SQL 2008)
* End-user support: SAP (SD EDI, CRM), Lotus Notes, Avaya
* Database application developing (MS SQL 2008, Access 2007)
* Internal trainings for employees about IT systems
• Implementation and development of ContiOnlineContact 2.0 – B2B Ad hoc EDI platform based on Java, integrated with SAP (Application Manager / Local Project Manager / Tester)
• Implementation of SAP CRM + BI for Poland and Baltics (Trainer / KeyUser / Business Analyst)
• EDIWheel (EDIFACT, XML, CSV) implementation projects (Project Coordinator / Technical Support)
• Knowledge Management System based on Microsoft SharePoint Services (Project Management Support / Analyst / Developer)
* Managing network infrastructure (Windows 2003/2008 Server, MS SQL 2008)
* End-user support: SAP (SD EDI, CRM), Lotus Notes, Avaya
* Database application developing (MS SQL 2008, Access 2007)
* Internal trainings for employees about IT systems
Network Administrator
* Configuring network devices, network monitoring
* Administration of Windows 2003 Servers (Active Directory, GPO, File & Print Servers)
* End-user support
* Administration of Windows 2003 Servers (Active Directory, GPO, File & Print Servers)
* End-user support
Szkolenia i kursy
* ITIL v3 Foundation + Egzamin
* Metodyka zarządzania projektami PRINCE2® Foundation + Egzamin (P2R/805266)
* Zarządzanie procesem wdrożenia zintegrowanego systemu informatycznego SAP/R3 z zastosowaniem metodyki ASAP - VALUE SAP
* Cisco Networking Academy: CCNA 1 - Networking Basics
* Cisco Networking Academy: CCNA 2 - Router and Routing Basics
* Cisco Networking Academy: CCNA 3 - Switching Basics and Intermediate Routing
* Cisco Networking Academy: CCNA 4 - WAN Technologies
* Microsoft #2279 Implementing and maintaining a Microsoft Windows Server 2003 Active Directory infrastructure
* Microsoft #2778 Writing Queries Using Microsoft SQL Server 2008 Transact – SQL
* Microsoft #6231 Maintaining a Microsoft SQL Server 2008 Database
* Microsoft #6232 Implementing a Microsoft SQL Server 2008 Database
* Microsoft #6234 Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services
* Microsoft #6235 Implementing and Maintaining Microsoft SQL Server 2008 Integration Services
* Microsoft #6236 Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services
* Microsoft #2933 Developing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006
* Microsoft #2830 Designing Security for Microsoft Networks
* Microsoft #2243 Podstawy sieci i systemu operacyjnego Microsoft Windows 2000
* IBM Lotus Quickr 8.2 – Praca grupowa i zarządzanie treścią
* Autodesk: AutoCAD – Level I
* Metodyka zarządzania projektami PRINCE2® Foundation + Egzamin (P2R/805266)
* Zarządzanie procesem wdrożenia zintegrowanego systemu informatycznego SAP/R3 z zastosowaniem metodyki ASAP - VALUE SAP
* Cisco Networking Academy: CCNA 1 - Networking Basics
* Cisco Networking Academy: CCNA 2 - Router and Routing Basics
* Cisco Networking Academy: CCNA 3 - Switching Basics and Intermediate Routing
* Cisco Networking Academy: CCNA 4 - WAN Technologies
* Microsoft #2279 Implementing and maintaining a Microsoft Windows Server 2003 Active Directory infrastructure
* Microsoft #2778 Writing Queries Using Microsoft SQL Server 2008 Transact – SQL
* Microsoft #6231 Maintaining a Microsoft SQL Server 2008 Database
* Microsoft #6232 Implementing a Microsoft SQL Server 2008 Database
* Microsoft #6234 Implementing and Maintaining Microsoft SQL Server 2008 Analysis Services
* Microsoft #6235 Implementing and Maintaining Microsoft SQL Server 2008 Integration Services
* Microsoft #6236 Implementing and Maintaining Microsoft SQL Server 2008 Reporting Services
* Microsoft #2933 Developing Business Process and Integration Solutions Using Microsoft BizTalk Server 2006
* Microsoft #2830 Designing Security for Microsoft Networks
* Microsoft #2243 Podstawy sieci i systemu operacyjnego Microsoft Windows 2000
* IBM Lotus Quickr 8.2 – Praca grupowa i zarządzanie treścią
* Autodesk: AutoCAD – Level I
Edukacja
Specjalizacje
IT - Administracja
Administrowanie sieciami
Zainteresowania
.:: Informatyka
.:: Fire Show
.:: Fotografia
.:: Podróże
.:: Fire Show
.:: Fotografia
.:: Podróże
Grupy
A jak zarobić pierwszy milion.
Jeśli jesteś osobą, która chce zarabiać w milionach, lub już tak zarabia to jest to grupa dla ciebie :)
Analitycy IT
[b]UWAGA !!! Do grupy przyjmowane są osoby o pełnym i otwartym profilu UWAGA!!![/b]
Regulamin: § 36a. Zabrania się zamieszczania ogłoszeń o charakterze rekrutacyjnym na forach
ASP.NET
Grupa skupiająca osoby tworzące strony w technologii ASP.NET oraz AJAX. Dodatkowo poruszane bedą tematy związane z najnowszymi technologiami ze stajni Microsoftu.
Backpacking
Backpacking, czyli…
„Świat i wszystko, co na nim jest” - w taki sposób przed laty określono tematykę znanego chyba na całym globie magazynu National Geografic.
Bazy Danych
Zagadnienia bazodanowe: SQL99 i jego implementacje w popularnych systemach RDBMS: Oracle, MySQL, PostgreSQL, MSSQL, IBM DB2 i inne.
Bezpieczeństwo i audyt IT www.locos.pl
Bezpieczeńtwo i Audyt IT ( www.locos.pl ) to grupa dla wszystkich zainteresowanych tematyką bezpieczeństwa, kontroli (audytu) bezpieczeństwa.
Bezpieczeństwo IT -- IHACK.pl
Bezpieczeństwo danych w Internecie spędza sen z powiek specjalistom i przeciętnym użytkownikom. Każdy z nas może niespodziewanie stać się ofiarą ataku hakera.
A tu mamy wielu hakerów wśr&oac
CRM
CRM - to nawet notes Pani Kasi ze spozywczaka ;]
Poza tym: narzedzia, strategie i przede wszystkim - eksperci.