Bartlomiej Frelian

In German Company called Scherm GMBH I worked as a Forklift driver. Took care of mostly all productions Audi lines in Ingolstadt, providing then with necessary car parts that we have stored. I was responsible also for loading and unloading Lorys with Audi car parts.

While working in Concare IT as a IT supporter I was responsible for all incoming incidents and changes from our external customer “Pandora”. I was dealing mostly with Retail IT cases, such us fixing POS computers used for daily sales. Basic Windows 7 troubleshooting, plus maintenance of all Hardware used by Pandora shops. (POS; Printers; Label Printers; plus network hardware) I have been also an On-site supporter for cases that couldn’t been resolved remotely.

In September I began a job in Fujitsu Technology Solutions in Lodz supporting Dutch speaking customers such as Lindorff B.V, MCFE and ROCLA providing first line technical IT Support for their desktops and work environment. I was using LDAP solutions, managing their mailboxes and storage areas, diagnosing software and hardware faults, I also made use of Miradore and SCCM for software distribution. Apart from raising issues and contacting right resolvers’ groups, I acted as a First Point of Contact and focus on fixing almost 80% of the incoming issues at the first contact, thus focuses on first time fixes.