Badrinath Shenoy

• Implementing Agile Scrum process as an acting product owner in handling a team of 9
• Making sure that the work assigned for the day is completed by the end of the day
• Sending daily and weekly reports to client
• Interacting with the client on a daily basis if needed for clarifications.
• Perform end user support and resolve issues based on defined SLA
• To be a point of escalation, when needed, for issues with project or service delivery
• Make sure the key performance indicators (KPIs) of the team is analyzed periodically
• Guiding the team & ensuring all the due process are followed
• Tracking the task completion through burn down charts

• Understand the Needs of My Client and Suggest the Best Product Solution
• Maintained Good Business Contacts (voice-based) with potential US-based customers.
• Sold exclusive products such as telephone lines, mortgages, websites and cellular phones.
• Worked with Business-2-Business & Business-2-Customer campaigns for products like Websites, Credit Cards and Long Distance service.
• Achieved sales targets as per the company's expectation