Arkadiusz Iwański

Successfully completed the transition of more than 14 call centre services for international clients in the retail and energy sectors throughout Europe, America and Asia. Transition included hiring, processes definition and implementation, knowledge transfer, infrastructure and network preparation.

Improved and managed the IT infrastructure for the subsidiaries in Italy, the Vatican City, Tunisia and Libya. Executed advanced network solutions including comprehensive VoIP implementation in several European and African countries.

Successfully rescued a project which before my takeover was considered one of Siemens’s five most risky IT projects worldwide. As part of the process I directed the construction of IT infrastructure (both hardware installation and software implementation) with an estimated project value of EUR 5 million at the PGE Baltic Arena Stadium in Gdansk.

Designed and implemented a development strategy, culminating in a very favourable assessment by external auditing / consulting companies. Improved the financial efficiency of the department and oversaw the timely realisation of projects. Reorganised the department, including the creation of new approaches for implementing PKI solutions, document workflow and identity management.

National Service Manager – Supervised the launch of cash register solutions for the first supermarkets and hypermarkets in Poland (Macro Cash and Carry, real,-, Tesco, Ahold Allkauf, etc.) In total, over 100 systems were implemented and their service was successfully carried out.
Quality Manager - Oversaw the implementation and maintenance of ISO9001 quality standards, Internal Control System of Dual-Use Goods, SOX good financial practices and the Balanced Score Card.
Quality Assurance – Auditing all offers and contracts in the field of quality and risk assessment in the Siemens Business Services department
Project Manager – Taking over and completing the temporarily at risk project “e-Office for the residents of the Opole region” (delivery of equipment, development and software implementation, LAN and WAN) SAP system implementation in the energy sector for the Upper Silesian Distribution System Operator and Southern Energy Consortium (TAURON),
Reengineering of maintenance processes in a national and global organisation.
Overseeing the construction of fibre-optic routes in Warsaw (15km) and Poznan (13km).