Anna Siniarska

- Supervision and Control of all processes linked directly or indirectly to Customer Service;
- Training, Coaching and Supervision of new employees;
- Order to cash for EU and non-EU markets;
- Optimization, development and improvement of Supply Chain processes: lead time reduction, perfect order, rush order, order fulfillment rate, truck payload optimization;
- Order Management: reporting KPIs and taking appropriate actions (orders blocked by finance due to credit limit/non-received prepayment, availability issues, production delays);
- Implementation of Order Entry Tool to 20 distributors from Eastern Europe;
- Ensuring development and follow up of all issues related to SAP;
- Ensuring a smooth month-end financial reconciliation process on stock movements and sales activity at month’s closing;
- Managing projects for launch of new products – ensuring compliance with group procedures (packaging, planning, distribution);
- Providing measurement requested by management (OFR, volume);
- Responsible for the yearly price list process in accordance to SOX rules;
- Logistic cost optimization (transport);
- Service Level Agreement preparation;
- Improving customer service procedures, policies and standards for the organization.

- Supervision, coaching and management of trainees;
- Order to cash to distributors from Eastern Europe – order fulfillment with production planning and dispatch planner;
- Reporting the stock level for Poland in the central warehouse in Mszczonów;
- Control of best before date on the entire assortment, proactive activities eliminating its expiry;
- Cooperation with transport providers - service improvement, rates negotiation;
- Management of claims and stock returns from distributors;
- Development and follow up of all issues related to SAP R3 – commercial and transactional module;
- Driving service delivery in order to meet or exceed expectations of dedicated range of key customers;
- X-functional leadership and alignment to ensure excellent operational experience of the customers;
- Ensuring that client needs are communicated promptly and effectively within Nestlé organization as well as to Nestlé service providers
- Contributing to revenue and profit by supporting the Key Account Team in meeting or exceeding their commercial objectives;
- Analyzing statistics or other data to determine the level of customer service and business development;
- Providing Sales Department with accurate analysis/statistic concerning sales volume, margin, customer bonuses.

- Negotiation regarding order quantities and delivery terms with distributors;
- Control of credit limits and receivables, negotiating payment of overdue invoices;
- Credit Limit review in cooperation with finance department and Sales Managers;
- Solving Service Issues: quality claims, wrong pricing, delays in stock supply, transportations issues;
- Bonuses’& Commissions’ calculation on a weekly, monthly, quarterly and yearly basis;
- Preparation of sales reports and presentations;
- Managing service issues in cooperation with demand and supply planners, production, transportation;
- Negotiating service level agreements (SLA) with the customers, fairly balanced between needs of the customers and Blaupunkt's cost of serving as well as Blaupunkt's exposure to service related penalties;
- Ensuring robust and effective order processing methods as well as development of Electronic Data Interchange (EDI) with the clients;
- Ensuring understanding of clients’ strategic objectives and driving projects to meet or exceed them