Języki
angielski
dobry
Doświadczenie zawodowe
Senior Personal Banker (enhance capability branch)
• Sales associate development
• Associate coaching
• Lobby leading
• Effective operation management and teller line support
• Cooperation with Merrill Edge, Merchant and Mortgage partners
• Effective problem solving by applying provided tools
• Improve customer service performance experience
• Mentorship and team influence with enthusiasm and optimism
• Effective managing of branch marketing materials
• Follow up calls
Sales and Service Specialist
• Decrease customer wait time by coaching tellers and lobby leading
• Decrease errors on safe deposit box by regular report maintenance
• Decrease number of teller errors by checking proof work
• Improve ordering and maintaining branch supplies and brochures strategy
• Accelerate account opening process by cooperation with lobby leader
Teller
• Improve customer wait time
• Applying G.U.E.S.T standards
• Decrease proof work errors and teller differences
• Associate coaching
• Lobby leading
• Effective operation management and teller line support
• Cooperation with Merrill Edge, Merchant and Mortgage partners
• Effective problem solving by applying provided tools
• Improve customer service performance experience
• Mentorship and team influence with enthusiasm and optimism
• Effective managing of branch marketing materials
• Follow up calls
Sales and Service Specialist
• Decrease customer wait time by coaching tellers and lobby leading
• Decrease errors on safe deposit box by regular report maintenance
• Decrease number of teller errors by checking proof work
• Improve ordering and maintaining branch supplies and brochures strategy
• Accelerate account opening process by cooperation with lobby leader
Teller
• Improve customer wait time
• Applying G.U.E.S.T standards
• Decrease proof work errors and teller differences
Szkolenia i kursy
Notary
MS Excel Specialist Certificate
Bank of America Signature Program (Leader development workshops)
Sales training
Loss prevention
Building and deepening customer relationship
MS Excel Specialist Certificate
Bank of America Signature Program (Leader development workshops)
Sales training
Loss prevention
Building and deepening customer relationship
Edukacja
Specjalizacje
Administracja biurowa
Stanowiska asystenckie
Zainteresowania
Fotografia, kolarstwo gorskie, turystyka
Organizacje
Polska Organizacja Studentow w Nowym Jorku